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The Customer Service Representative will support clients by maintaining policies, handling inquiries, and processing necessary documentation. They will work closely with Account Managers to ensure client needs are addressed promptly and accurately through proactive communication.
Requirements
Candidates must possess a high service aptitude, be tech-savvy, and have a typing speed of at least 45 WPM. Applicants are required to obtain a Property & Casualty license within 6 months of the hire date.
Full job description
Elevate Your Career with Zander
At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Insurance Customer Service Representative (CSR) and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.
Why Zander?
Unmatched Compensation:
Industry-Leading Salary + Performance Incentives
Guaranteed Comp Increases
401(k) Match: Benefit from a 5% dollar-for-dollar company match.
Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success through the distribution of ownership shares. Currently, 30% of team members have share values exceeding $500,000!
Path to $100K+: Advance to a Personal Lines Account Manager role and boost your earnings potential.
Generous HSA Contributions: Enjoy substantial company contributions.
Paid Time Off: 3 weeks of PTO plus holidays.
Flexible Work Schedule: Telecommute on a hybrid schedule.
Career Advancement: We promote from within and offer leadership opportunities.
Your Role:
Client Support: Help clients maintain their policies, handle inquiries, and process documentation.
Proactive Communication: Engage with clients through calls and emails to gather necessary information and provide updates.
Team Player: Join a supportive team environment focused on professional growth and exceptional service.
Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.
Who You Are:
Service-Oriented: You have a high service aptitude and the heart of a teacher.
Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
Tech-Savvy: You have the tools and ability to work from home efficiently.
Licensed: Able to obtain Property & Casualty licensure within 6 months of hire date, if not already licensed. Cost covered by Zander.
Fast Typer: Your typing speed is at least 45 WPM.
If you’re ready to be part of the best and get paid like it, apply now! Transform your career with Zander Insurance and start making a difference today.
ESSENTIAL FUNCTIONS: These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
The employee is occasionally required to use hands and fingers to operate, handle, and reach;
Specific vision abilities required by this job include close vision and the ability to adjust focus;
Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
Sit & stand for extended periods of time up to 7 hours per day;
Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
The noise level in the work environment is usually moderate to loud.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
COMMUNICATION NOTICE
As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.
Related keywords
Customer Service RepresentativeInsurancePersonal LinesProperty & CasualtyESOP401(k)HSAHybridTelecommuteClient SupportDocumentationCommunicationLicensureTypingOffice EquipmentMulti-tasking
Zander Insurance Group® is an independent insurance brokerage headquartered in Nashville, TN. Nationally endorsed by Dave Ramsey, Zander has been a trusted name in insurance for over 90 years. We shop rates across lines of insurance, including: term life, disability, home and auto, long-term care, group benefits, and identity theft protection. As one of this country's largest independent insurance brokerages, we are here to help you protect your family while saving you money. That’s the Zander Way.
Blog: https://www.zanderins.com/blog
Offices: 6213 Charlotte Pike, Nashville, Tennessee 37209, US
Term Life InsuranceIdentity Theft InsuranceDisability InsuranceAuto InsuranceData Breach Protectionand Health InsuranceHealth CareInsuranceFinancial ServicesAuto Insurance
How many Administrative jobs are open in Nashville, TN right now?
There are currently 2,003 open administrative positions in Nashville, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Nashville, TN?
Companies currently hiring include Vanderbilt University Medical Center, Ascension, Interdisciplinary Materials Science at Vanderbilt University, Metropolitan Action Commission, Tennessee Oncology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Nashville, TN?
Yes — 329 of the 2003 open administrative positions offer remote or hybrid work (106 remote, 223 hybrid).
How do I apply for Administrative jobs in Nashville, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.