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Morgan & Morgan, P.A.
Presuit Secretary (Entry Level)
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$17/hr
Full-time
high school
Posted 79d ago
~40 hrs/week
Responsibilities
The Patient Services Agent provides customer service to Medicare and Medicaid members, focusing on appointment scheduling and follow-ups. They are responsible for managing patient satisfaction, producing no-show reports, and coordinating center tours.
Requirements
Candidates must possess a high school diploma or equivalent. Prior experience in a clinical setting or customer service, along with proficiency in MS Office, is required.
Full job description
Summary
The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.
Duties and Responsibilities
Answer telephone calls in a timely and politely manner, preferably within three rings.
Make follow up calls regarding PCP appointments.
Ensure that reminder calls are made.
Assist with new PCP appointments if needed.
Call patients regarding missed appointments in order to improve services and customer experience.
Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan.
Assist in anything patients require – from checking enrollment status to making PCP appointments.
Help clear any lack of information or follow up by the Broker.
Ensure that a tour of the center was given at the time of enrollment.
Produce Daily Reports regarding the progress of the call sessions.
Check of status of PCP appointment.
Education/Experience:
Must have High school diploma or equivalent.
Prior experience in customer service and/or clinical setting.
As one of the largest, most recognized and respected providers of Medicaid and Medicare health services in Miami-Dade County, healthcare excellence is always close to you when you need it. We operate 18 centers throughout Broward County to Miami-Dade and an additional five centers in Hillsborough and Polk county located in central Florida. Each medical center offers high-quality primary and specialist care as well as comprehensive diagnostic testing and laboratory services in one convenient location. Our team of highly experienced physicians, along with our caring, multilingual staff, is dedicated to giving high-quality, personalized care you can trust. We offer convenient extended hours and each medical center is fully automated with electronic medical records.
Community Medical Group is here to meet the needs of the community at large. We are an Office of Economic Self-Sufficiency partner, which helps families in need apply for Medicaid, Food Stamps, Temporary Cash Assistance and more through the Department of Children and Families (DCF). We also have WIC (Women, Infants and Children) offices on-site at several of our locations, which help provide healthy food, nutrition education, and referrals for community services.
Offices: 6100 Blue Lagoon Dr., Suite 365, Miami, FL 33126, US · 743 NE 167th St, North Miami Beach, Florida 33162, US · 321 Opa Locka Blvd, Opa-Locka, Florida 33054, US · 3805 W 20th Ave, Hialeah, Florida 33012, US · 1490 NW 27th Ave, Miami, Florida 33125, US
How many Administrative jobs are open in Miami, FL right now?
There are currently 1,900 open administrative positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Jackson Memorial Hospital, Baptist Health, Miami Children's Health System, Signal Tru Brand, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Miami, FL?
Yes — 274 of the 1900 open administrative positions offer remote or hybrid work (90 remote, 184 hybrid).
How do I apply for Administrative jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.