Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
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Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
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Full-time
associate degree
Medical, Dental, Tuition remission
Posted 3d ago
~40 hrs/week
Responsibilities
The International Patient Coordinator manages the full cycle of medical services for international patients, acting as a liaison between patients, physicians, and referral sources. They are responsible for scheduling appointments, verifying insurance, preparing cost estimates, and resolving logistical issues to ensure a positive patient experience.
Requirements
Candidates must possess an Associate’s Degree in a related field and at least one year of relevant work experience. Proficiency in computer software and the ability to handle confidential information with discretion are required.
Full job description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
International Patient Coordinator
The University of Miami/UHealth Department of UMMG International Health has an exciting opportunity for a Full Time, International Patient Coordinator to work Hybrid in Miami.
Core Job Summary:
The International Patient Coordinator organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System. The incumbent acts as a liaison between referral sources, patients, hospitals, and physicians who contact UHealth International for assistance with healthcare needs. Additionally, this employee works independently to ensure that medical services are coordinated in a timely, accurate, and courteous manner according to established guidelines.
Core Responsibilities:
Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors.
Schedules appointments and verifies insurance coverage.
Gathers all pertinent data from international patients, referring physicians, and payers.
Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds.
Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families.
Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities.
Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
The International Patient Coordinator (IPC) will be working as a float to cover care coordination areas as assigned when an International Coordinator is out of the office, calls-out, sick, vacation, FMLA, etc. or wherever the coverage is required.
The IPC will receive training to understand the various care coordination areas and specific process flows they will be covering.
The IPC will work closely and receive support from the International Patient Services Supervisors to ensure the patient/family needs are being met in a timely and accurate manner while striving for a positive patient experience.
The IPC will answer emails, telephone calls, handle CRMs, tasks and works on inquiries for the area they are covering.
The IPC will be responsible for the core functions for the areas they are covering, to also include:
Documenting and task completions via Cheers CRM.
Manage inquiries from patients and/or internal staff via telephone, email in-boxes (Teams and UHI Main), and Epic In Baskets in an accurate and timely manner.
Coverage for the UHI Desk located at various facilities, example UTower, Lennar, etc.
Remain flexible with work assignments and coverage areas.
The IPC will review insured patient financial responsibilities with patients/families. Will work with the Insurance Verifiers to obtain timely verification of benefits, authorizations, and pre certifications for services and prepare accurate cost estimates for non-covered services.
The IPC will review patient financial responsibilities with patients/families for uninsured self-pay patients and prepare accurate cost estimates and/or bundle self-pay packages. Will provide required documentation to internal departments and Finance Teams in a timely manner.
The IPC will review patient financial responsibilities with patients/families for embassy or government sponsored patients. Will confirm covered services and obtain letters of guarantee from said entities.
The IPC will work with the UM Cashiers to collect for self-pay and patient financial responsibilities, 3-5 days, prior to services being rendered.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Core Qualifications:
Associate’s Degree in related field
Minimum 1 year of relevant work experience
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).
Ability to maintain effective interpersonal relationships.
Ability to communicate effectively in both oral and written form.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Related keywords
International Patient CoordinatorUHealthHealthcarePatient ServicesInsurance VerificationMedical BillingCPT CodesDiagnosis InformationCRMCheers CRMEpicFinancial CounselingPatient ExperienceCare CoordinationMicrosoft OfficeAdministrative Support
Delivering leading-edge patient care by the region’s best doctors, powered by groundbreaking research at The U.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Miami, Florida
LinkedIn followers
40,880
UHealth – University of Miami Health System delivers leading-edge patient care by top-ranked physicians who treat some of the most complex cases. Powered by the Miller School of Medicine’s ground-breaking research and medical education, UHealth is the region’s only academic-based health care system. With a comprehensive network of nearly 40 outpatient facilities, its flagship hospital in the heart of Miami’s Health District, and more than 2,700 physicians and healthcare providers across South Florida, UHealth is a vital component of the community that is leading the next generation of health care. UHealth is home to Bascom Palmer Eye Institute, the No. 1 ranked eye hospital in the nation by U.S. News & World Report, Sylvester Comprehensive Cancer Center, the region’s only NCI-designated cancer center, and Desai Sethi Urology Institute, dedicated to urologic research and discovery, and a neurology and neurosurgery program ranked in the top 25 in the nation. These programs along with 100 other specialties make UHealth a trusted destination for compassionate, research-based care. UHealth is dedicated to continually developing an inclusive and rewarding culture for our talent - including hiring pledges with Military.com, AARP and a growing list of partners. UHealth has been honored on Becker's Healthcare 150 Top Places to Work List, emphasizing our commitment to the well-being and growth of our incredible faculty and staff. We also received the 2024 Platinum Bell Seal Certification by Mental Health America (MHA). The University of Miami was recognized by Forbes as one of the Best Employers for Women in 2023 and 2022. You can learn more about opportunities at UHealth at careers.miami.edu.
Offices: 1400 NW 12th Ave, Miami, Florida 33136, US · 5555 Ponce De Leon Boulevard, Coral Gables, FL 33146, US · 8932 SW 97th Ave, Miami, Florida 33176, US · 8100 SW 10 ST Plantation, Plantation, FL 33324, US · 1150 NW 14th St, Miami, FL 33136, US
How many Administrative jobs are open in Miami, FL right now?
There are currently 1,899 open administrative positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Jackson Memorial Hospital, Baptist Health, Miami Children's Health System, Signal Tru Brand, among others. Browse the listings above to see every active employer.
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