Director, Patient Experience for Physician Enterprise
Melville, New York, United States · On-site
Senior
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Overview Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice…
Overview At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every…
Skills: Patient transport coordination, EMS dispatch, Healthcare logistics, Triage, Hospital bed management
Overview At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every…
Skills: Patient Transport Coordination, EMS Dispatch, Healthcare Logistics, Triage, Hospital Bed Management
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Overview At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every…
Overview Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice…
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Director, Patient Experience for Physician Enterprise
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Full-time
bachelor degree, postgraduate degree
Health Insurance, Tuition Assistance, Defined Benefit Pension Plan
Posted 83d ago
Apply by Jun 19
~40 hrs/week
Responsibilities
The Director of Patient Experience is responsible for advancing a culture of excellence by translating system-wide strategies into actionable local plans. They lead performance management initiatives, analyze patient feedback data, and partner with clinical and operational leaders to drive improvements in patient outcomes.
Requirements
Candidates must possess a Bachelor's degree, with a Master's degree in a relevant field strongly preferred. The role requires 5-8+ years of progressive leadership experience in healthcare or hospitality, along with proven success in data-driven performance improvement.
Full job description
Overview
Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.
At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time.
We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!
Job Details
The Director of Patient Experience serves as the senior leader responsible for advancing a culture of excellence in patient and family experience at Catholic Health Physician Partners. This role is a key member of the hospital’s executive leadership team and partners closely with clinical, operational, and physician leaders to drive measurable improvements in patient perception, engagement, and outcomes.
This leader combines strong business acumen, data fluency, visible leadership, and executive presence to influence all levels of the organization. The Director ensures accountability for experience performance, aligns local strategy with system priorities, and fosters an environment where exceptional patient-centered care can thrive.
Key Responsibilities
Strategic Leadership & Culture
Serve as the hospital’s/ facilities executive champion for patient experience.
Translate system-wide patient experience strategy into local, actionable plans.
Lead culture transformation efforts that embed patient-centered behaviors into daily practice.
Partner with care setting executive team to integrate experience into operational and clinical priorities.
Model leadership behaviors that reinforce dignity, empathy, accountability, and service excellence.
Data-Driven Performance Management
Lead hospital/ facility performance related to patient experience metrics (e.g., HCAHPS, real-time feedback, complaints and grievances, rounding insights).
Analyze data trends and identify key drivers of performance variation.
Develop targeted action plans with service line and department leaders.
Establish clear performance expectations and accountability structures.
Present performance results and improvement strategies to care setting and system leadership.
Influencing & Cross-Functional Partnership
Serve as a trusted advisor to physicians, nurse leaders, and operational executives.
Influence behavior and performance at all organizational levels without direct authority.
Facilitate interdisciplinary collaboration to remove barriers to exceptional experiences.
Coach leaders on communication, service recovery, and culture-building behaviors.
Leadership & Team Development
Provide direct leadership and development for patient experience team members (hospitality managers, volunteers)
Build internal capability through education, coaching, and structured development programs.
Lead service excellence training initiatives and rounding programs.
Ensure staff engagement strategies align with patient experience outcomes.
POSITION REQUIREMENTS AND QUALIFICATIONS:
Education:
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, Hospitality, Public Health, or related field strongly preferred.
Skills:
Executive Presence & Visibility – Recognized as a credible, confident, and visible leader within the hospital.
Strategic Thinking – Aligns local initiatives with system priorities and long-term organizational goals.
Data Fluency – Translates complex data into actionable insights and clear performance expectations.
Influence & Collaboration – Effectively partners across disciplines and levels.
Accountability Orientation – Sets clear standards and holds leaders responsible for results.
Culture Builder – Fosters an environment of respect, compassion, and service excellence.
Change Leadership – Leads through ambiguity and drives sustained behavioral change.
Experience:
5–8+ years of progressive leadership experience in healthcare or comparable hospitality industry.
Demonstrated success improving patient experience metrics in healthcare, or a comparable hospitality industry.
Experience leading teams and managing performance through influence and accountability.
Strong executive presence with experience presenting to senior leadership.
Proven ability to use data analytics to drive performance improvement.
Salary Range
USD $120,000.00 - USD $210,000.00 /Yr.
This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.
Welcome to an integrated health care delivery system focused solely on the people of Long Island.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Rockville Centre, NY
LinkedIn followers
54,193
When it comes to health care, Long Islanders have a choice. And a great many choose Catholic Health, an integrated health care system with deep roots in Long Island. We’re known for our rich heritage, founded in faith, serving the health care needs of our community for more than one hundred years.
We’re known for delivering a quality patient experience that stands apart from other health care systems. We see patients and their families as human beings, with needs that go beyond the prescriptions and procedures. We listen and partner.
At Catholic Health, we’re committed to creating an exceptional experience of comprehensive care by pairing our phenomenal clinical abilities with the emotional support of the home. It’s through this blend of comfort and confidence that we have an innate understanding of our community and deliver peace of mind to those we serve.
This philosophy is backed by doctors, nurses, and medical professionals who are among the best in the country, for cardiology, oncology, orthopedic surgery, neuroscience, women’s health, pediatrics, and senior care.
Catholic Health is a leader in complex care, from minimally invasive solutions to robotic surgery and the pinpoint accuracy of non-invasive stereotactic radiation therapy as well as ambulatory procedures that pre-empt the need for hospitalization.
Beyond our hospitals, nursing homes, and rehabilitation centers, Catholic Health members many hundreds of physician practices across Long Island and regional nursing service, helping you to stay on your personal path to optimal wellness.
It’s easy to see why Catholic Health is the go-to health care system for so many Long Islanders. We’re here for you, body and soul.
Our commitment is well-established, so we decided to shorten our name. Catholic Health Services of Long Island is now Catholic Health.
Offices: 992 N. Village Avenue,, Rockville Centre, NY 11570, US · 100 Port Washington Blvd, Roslyn, New York 11576, US · 1000 Montauk Hwy, West Islip, New York 11795, US · 1000 N Village Ave, Rockville Centre, New York 11571, US · 4295 Hempstead Tpke, Bethpage, New York 11714, US
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How many Administrative jobs are open in Melville, NY right now?
There are currently 115 open administrative positions in Melville, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Melville, NY?
Companies currently hiring include Northwell Health, Catholic Health, Always Compassionate Health, The Estée Lauder Companies Inc., Canon USA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Melville, NY?
Yes — 21 of the 115 open administrative positions offer remote or hybrid work (2 remote, 19 hybrid).
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