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$62k–$72k/yr
Full-time
bachelor degree
401(k), Health Insurance, Dental, Vision, Aflac, Paid time off
Posted 44d ago
~40 hrs/week
Responsibilities
The Private Pay Intake Coordinator manages the intake process for prospective clients, from initial inquiry through service initiation. They coordinate admissions, educate families on home care services, and collaborate with internal teams to ensure a seamless transition into care.
Requirements
Candidates should have 3-5 years of experience in a healthcare or client services environment with a working knowledge of NYS Home Care operations. A bachelor's degree is preferred, along with strong communication skills and proficiency in electronic health record systems.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Private Pay Intake Coordinator Pay: $62,000.00 - $72,000.00 per year
Job description:
The Private Pay Intake Coordinator is responsible for managing the intake process for prospective private pay clients and families, from initial inquiry through service initiation. This individual will educate prospective clients on available home care services, assess client needs, coordinate admissions activities, and ensure a seamless transition into care with Always Compassionate Home Care.
The Private Pay Intake Coordinator will serve as a primary point of contact for clients, families, community partners, and internal departments. This role requires strong customer service, relationship-building, and organizational skills to effectively convert inquiries into active cases while ensuring a positive experience throughout the intake process.
This position will work closely with Private Pay leadership, account managers, care coordination, scheduling, clinical teams, and billing departments to ensure all required documentation, service agreements, and operational requirements are completed accurately and efficiently.
Qualifications:
Working knowledge of NYS Home Care operations and private pay services
3-5 years of experience in a home care, private duty, healthcare, or client services environment preferred
Experience with intake coordination, admissions, sales, or customer relationship management preferred
Excellent organizational and time-management skills
Strong communication, interpersonal, and relationship-building skills
Strong customer service background with the ability to work with clients and families during sensitive situations
Ability to assess client needs and provide appropriate service recommendations
Strong attention to detail with problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Bachelor’s degree preferred
Requirements:
Responds to private pay inquiries from prospective clients, families, and community referral sources
Conducts initial client intake conversations to gather demographic, service, and care-related information
Educates prospective clients and families regarding available home care services, scheduling options, and private pay processes
Coordinates service agreements, required documentation, and client onboarding requirements
Collaborates with scheduling and operations teams to ensure timely placement of caregivers based on client needs
Communicates with clients and families regarding status updates, service timelines, and next steps
Maintains accurate records of inquiries, admissions, client information, and intake activates
Tracks and follows up with prospective clients to support conversion from inquiry to active case
Builds and maintains relationships with community partners, referral sources, and potential private pay clients
Documents and reports changes in client status, service requirements, caregiver assignments, and any concerns impacting service delivery
Works collaboratively with internal teams to ensure a smooth transition from intake to ongoing care management
Maintains confidentiality and compliance with HIPAA regulations and company policies
Ability to use time efficiently while managing competing priorities
Ability to work in a fast-paced environment with strong multitasking abilities
Technically savvy – proficient in the use of smartphones, tablets, laptops, electronic health record systems, and other technology platforms
Exceptional communication skills with demonstrated ability to provide timely follow-up and excellent customer service
Benefits:
401(k)
Health Insurance
Dental/Vision
Aflac
Paid time off
Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care’s Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.
CORPWKD
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Related keywords
Private PayIntake CoordinatorHome CareNYS Home CareAdmissionsClient ServicesCustomer Relationship ManagementHealthcareHIPAAElectronic Health Record SystemsCare CoordinationSchedulingBillingReferral SourcesOnboardingDocumentation
Always Compassionate Health, one of the more progressive health organizations in the state of New York, provides the highest quality community-based services, combined with the technological capacity to enhance an individual’s quality of life.
Our team is committed to delivering the highest level of care in the industry through quality assurance, compliance, and regulatory standards, which are critical to fulfilling our mission to serve our clients throughout the cycle of care.
We offer a comprehensive range of personal and companionship services including meal preparation, light housekeeping, in-home infusions, 24/7 emergency coverage, pediatric nursing and more. Whatever their needs may be, we ensure to provide better, kinder care every step of the way.
Offices: 265 Broadhollow Rd, Ste 200, Melville, New York 11747, US · 120 Deer Park Ave, Babylon, New York 11702, US · 12 Water St, 401A, White Plains, New York 10601, US · 254 Route 17K, 202, Newburgh, New York 12550, US · 130 W Main St, 240, Rochester, New York 14614, US
Pediatric NursingHome Infusion Home Health Therapies at Home Private Pay Home Care Private Duty NursingPTOTRehabilitation at Homeand School Nurses
How many Administrative jobs are open in Melville, NY right now?
There are currently 115 open administrative positions in Melville, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Melville, NY?
Companies currently hiring include Northwell Health, Catholic Health, Always Compassionate Health, The Estée Lauder Companies Inc., Canon USA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Melville, NY?
Yes — 21 of the 115 open administrative positions offer remote or hybrid work (2 remote, 19 hybrid).
How do I apply for Administrative jobs in Melville, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.