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Skills: Customer service, Patient intake, Insurance verification, Billing knowledge, Communication
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Full-time
Paid sabbatical, Free One Medical memberships, Employee Assistance Program, Medical plan, Dental plan, Vision plan
Posted 14h ago
~40 hrs/week
Responsibilities
The Float Medical Receptionist acts as a primary point of contact for patients, managing front-of-house duties such as check-in, insurance verification, and scheduling. They also maintain the office environment and support clinical staff to ensure a seamless and high-quality patient experience.
Requirements
Candidates must have at least one year of experience in a customer or patient-facing role and possess strong written and verbal communication skills. Proficiency in computer technology and the ability to work collaboratively in a fast-paced, feedback-driven environment are also required.
Full job description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a Float Medical Receptionist, internally known as a Flex Member Support Specialist, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers. Our Flex Member Support Specialists support multiple offices in a Market.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:
At least 1 year of experience in high touch customer or patient facing roles
Strong written and verbal communication skills
Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Competitive salary: the base pay for this position is $21.50per hour based on a full time schedule.
This is a full time role (40 hours/week) with 8 hour shifts generally taking place between Monday-Friday 7:00am-7:00pm based in person at our offices in Virginia. Our Flex Member Support Specialists lend support to multiple One Medical locations in a MSA. Office location and schedules are subject to change.
Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
Related keywords
Medical ReceptionistPatient ExperienceHealthcareCustomer ServiceInsurance VerificationBillingElectronic Medical Record1LifeG-suiteSlackZoomFront OfficePrimary CarePatient IntakeSchedulingOperations
One Medical challenges the notion that delivering high-quality, accessible health care is unachievable and prohibitively expensive. In fact, we’re working to prove that just the opposite is possible — a system where quality care is affordable and available to everyone.
To bring this vision to life, we rely on people-centered design, smart application of technology, and a team of talented primary care providers who have the time and tools to make the right decisions. The integration of these elements allows us to offer a seamless experience that not only saves our patients time and money but also leads to better health outcomes and happier lives.
Offices: 1 Embarcadero Center, Suite 1900, San Francisco, California 94111, US · 525 Broadway, Santa Monica, California, US · 1790 Broadway, Suite 1802, New York, NY 10017, US · 28 State Street, Suite 2860, Boston, MA 02109, US · 181 West Madison Street, Suite 3825, Chicago, IL 60602, US
Primary Care PhysiciansFamily PhysicansInternal Medicine DoctorsGeneral PractitionersMen's healthWomen's healthFamily MedicineFamily Practice DoctorsMental HealthBehavioral Health
How much do Administrative jobs in McLean, VA pay?
Based on 166 listings with disclosed salaries, most administrative jobs in McLean, VA pay between $48k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in McLean, VA right now?
There are currently 242 open administrative positions in McLean, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in McLean, VA?
Companies currently hiring include Capital One, Booz Allen Hamilton, IntrepidGS, Aretum, Peraton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in McLean, VA?
Yes — 61 of the 242 open administrative positions offer remote or hybrid work (17 remote, 44 hybrid).
How do I apply for Administrative jobs in McLean, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.