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Part-time
high school
Posted 2d ago
~24 hrs/week
Responsibilities
The role focuses on optimizing Install Technician resources to meet customer demand through scheduling and order finalization. Responsibilities include handling customer escalations, reconciling cash balances, and managing the debrief process with installers.
Requirements
Candidates must have a Grade 12 education and proficiency in MS Office, W6, GERS, and Clarify software. Strong organizational skills and the ability to work in a fast-paced, pressure-filled environment are required.
Full job description
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Job Title: Install Planning Clerk
Reporting To: Operations Manager
Department: Install Planning
Location: Markham
Rate of pay: $26.49 - As per collective agreement
File number: 3600
Hours of Work: 24 hours per week – Saturday to Sunday 7:00a.m. – 3:00p.m. or 9:00a.m. – 5:00p.m. AND (1-weekday shift) Monday to Friday 7:00a.m. – 3:00p.m. OR 2:00p.m. – 10:00p.m. Shifts are based on business needs.
Vacancy: 2
The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.
Responsibilities:
Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors
Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs
Ensuring a fair and even distribution of workload
Prepare BRIO reports as required
Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management
Responsible for the capture and input of task information into applicable applications
Responsible for handling the debrief activity with installers upon completions of jobs
Responsible for collection of payment on orders
Responsible for the entry GERS order details (Serial Numbers, warranty information, big box sku’s)
Accountable for application of payment against GERS orders
Required to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extras
In charge of reconciling GERS cash draws for previous day’s work
Handling of both inbound and outbound calls
Assist with escalations as necessary
Filing of envelopes, faxing of red tags, queue management, manual dispatch of work as required
Provide customer quotes, analyze and interpret forecast and incoming-demand data
Record forecast variance and resource allocation change information
Coding out of calls when required
Provide customers with quotes on installs
Advise Customers of changes to appointment times
Undertake special projects and assignments as assigned
Achieve defined productivity and performance measures on a consistent basis
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Act as a courteous and friendly central point of contact for both internal and external customers.
Other duties as assigned by management
Qualifications:
Customer focused with excellent interpersonal skills
Ability to effectively use W6, GERS, MS Office & Clarify software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Capable of working well under pressure and understanding business processes
Proven decision-making skills
Ability to work in a fast-paced, pressure filled, team environment
Strong organizational skills
Capable of doing financial analysis to rectify variances
Grade 12 education
Note: This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Related keywords
HVACWater HeatersSchedulingLogisticsOrder EntryCash ReconciliationCustomer SatisfactionResource AllocationW6GERSClarifyMS OfficeUNIFOR Local 975DispatchForecasting
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
80,424
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy
How many Administrative jobs are open in Markham, Canada right now?
There are currently 147 open administrative positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Markham, Canada?
Companies currently hiring include BGIS, Oak Valley Health, Enercare Inc., Bayshore HealthCare, Global Elite Consultants, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Markham, Canada?
Yes — 45 of the 147 open administrative positions offer remote or hybrid work (7 remote, 38 hybrid).
How do I apply for Administrative jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.