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Full-time
Posted 1d ago
Apply by Aug 31
~37 hrs/week
Responsibilities
The Advice Services Manager will lead and coordinate a team of staff and volunteers to deliver high-quality generalist advice services across multiple channels. They are responsible for managing service performance, ensuring quality standards are met, and overseeing volunteer recruitment and training programs.
Requirements
The ideal candidate is an experienced, self-motivated team manager with strong organizational skills and attention to detail. Proficiency in IT and experience operating at a senior level within a diverse workforce are essential requirements for this role.
Salary:£30,000 per annum (reviewed after 4-month probation period)
Hours: Full Time (37 hours a week)
Contract: Permanent, office based
Reference: 0879
Citizens Advice Ipswich are looking for an experienced, motivated and well-organised person to join our Management Team to lead and manage the Core Advice Service.
Your role
To manage and co-ordinate a team of advice supervisors, paid staff and volunteers delivering Generalist Advice services to the public
Ensure that resources are allocated each day to cover multiple delivery channels (face to face, telephone, digital) in line with demand and skills available
To manage a team of Advice and Quality Supervisors so that advisers (volunteer or paid) are supported and coached in line with business, advice and quality standards, and that daily advice sessions are managed with ownership, agility and diligence
To be accountable for the upholding of Quality of Advice Standards across the business; supporting the designated Advice and Quality Supervisor to uphold the identification, recording and execution of remedial actions needed
To manage an active programme of volunteer recruitment, based on the identification of any resource gaps or specific skills needed to maintain service delivery levels
To develop and refine the advice services (and supporting processes) delivered by Citizens Advice Ipswich, in line with changing client demand, technological opportunities or any changes implemented through the national Citizens Advice Network
To produce high-quality Management Information and Reporting around service demand, trends, insights and channel profiling, including development of a monthly Dashboard
To be responsible for the management, reporting and running of the Generalist Advice Training Programme – based on national Citizens Advice guidance and delivered through a structured framework which supports progression towards Generalist ‘signoff’ and the identification of ongoing training needs or knowledge gaps
To work with Team Seniors and Business Support teams to facilitate training related administration, learning related recording, assessments and reviews.
We are looking for an experienced team manager who is self-motivated, proactive, highly organised, and with a strong attention to detail. Experience in operating at a senior level supporting a diverse workforce would be an advantage, alongside proficient IT skills.
The small management team work closely together reviewing client needs, business service delivery and strategic direction, so the ability to work as part of a team is essential.
For more information
For an informal discussion about the role please contact:Margaret Vane, Chief Operations Officer on 01473 219772.
How to apply
To apply to join our dynamic team, please request an application pack from [email protected] .
Closing date:31 August 2026.
Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.
IMPORTANT PLEASE READ BEFORE APPLYING
To apply, please follow the application process detailed above.
This job does not have a Suffolk Jobs Direct online application form.
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Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
Offices: 8 Russell Road, Ipswich, Suffolk IP1 2BX, GB · 4 Canning Road, Lowestoft, England NR32 9SB, GB · Western Way, Bury St. Edmunds, England IP33 3, GB
How many Administrative jobs are open in Ipswich, United Kingdom right now?
There are currently 60 open administrative positions in Ipswich, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ipswich, United Kingdom?
Companies currently hiring include Suffolk County Council, Gallagher Bassett, SmartestEnergy, WTW, Willis Re, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ipswich, United Kingdom?
Yes — 24 of the 60 open administrative positions offer remote or hybrid work (2 remote, 22 hybrid).
How do I apply for Administrative jobs in Ipswich, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.