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Temporary
high school
25-30 Days Annual Leave, Public Holidays, Pension Scheme, Life Assurance, Employee Advice Service, Counselling
Posted 1d ago
Apply by Jul 12
~38 hrs/week
Responsibilities
Ensure properties are safe and attractive while managing tenancies to ensure they are conducted satisfactorily. Build key relationships between the housing association and tenants to resolve problems and improve services.
Requirements
Requires recent experience in a similar housing role and a full valid driving licence for travel. Candidates must possess literacy and numeracy skills equivalent to GCSE English and Maths.
Full job description
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Housing Officer
Ipswich
£34,235 per year Plus car allowance (pro rata)
37.5 hours per week – Monday to Friday, 9am to 5pm
Temporary position for up to 6 months
We have an opportunity for a Housing Officer to join our Housing team based in Ipswich. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.
This role will require attendance at the Ipswich office for one day per week, with the remaining time spent delivering services within the community. This post will cover Clacton and the surrounding area.
The role of Housing Officer will include:
Meeting all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks
Providing effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion
Delivering a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan
Developing, building and maintaining relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon
Updating and maintaining all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies
Ensuring the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
Supporting the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner
Skills and experiences:
Literacy and numeracy equivalent to passes in GCSE English and Maths
Recent experience of undertaking a similar role
Proven experience of analysing and diagnosing problems and implementing solutions
Good negotiation and presentation skills
Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £34,235 (pro rata)
View the job profile(if the link is unavailable please visit the Sanctuary careers website)
Closing Date:12 July 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
We are a leading provider of housing, care and commercial services; the heart of our business is a housing association.
Industry
Non-profit Organizations
Company size
10,001+ employees
Founded
1969
Headquarters
Worcester
LinkedIn followers
39,163
We are Sanctuary.
We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people, owning and managing around 120,000 units of accommodation. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.
We play our part in tackling the national housing crisis by building good quality affordable homes all over the UK. We build to a wide variety of needs and styles, with the aim of creating or adding to a sustainable community. Our regeneration projects transform communities by listening to residents and putting their needs first.
Social housing is at the core of what we do, and we believe secure, good quality accommodation can be the foundation that enables people to achieve their goals in life.
How many Customer Service & Support jobs are open in Ipswich, United Kingdom right now?
There are currently 54 open customer service & support positions in Ipswich, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ipswich, United Kingdom?
Companies currently hiring include Entain, Suffolk County Council, Gallagher Bassett, Spicerhaart, Greene King Brewery, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ipswich, United Kingdom?
Yes — 12 of the 54 open customer service & support positions offer remote or hybrid work (0 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Ipswich, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.