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$28k–$30k/yr
Full-time
Flexible working, Work from anywhere for up to 30 days a year, Inclusive work environment
Posted 28d ago
~40 hrs/week
Responsibilities
The Energy Operations Executive will manage operational tasks across the customer journey, including contracting, onboarding, metering, billing, and debt management. They will work collaboratively within a team to ensure operational expectations are exceeded and exceptional customer service is delivered.
Requirements
Candidates must possess strong organizational, analytical, and communication skills with proficiency in Microsoft Office applications. The role requires the ability to work independently and collaboratively while adapting to a fast-paced, changing environment.
Full job description
The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.
Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.
You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.
You will need strong organisational skills, attention to detail, and the ability to adapt to a fast-paced environment.
1 x 14 month FTC and 1 x 12 month FTC
What skills/experience do I need to be successful?
Strong organisational skills;
A good standard of numerical skill;
Excellent attention to detail with strong analytical and problem-solving skills;
Excellent communication and interpersonal skills;
Show initiative and have the drive to see activities through;
Ability to work independently and collaboratively in a team environment;
Flexibility to adapt to changing environments and shifting priorities;
Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.
What sets us apart?
Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
SmartestEnergy is a people-powered energy company, empowering switched on customers, generators and partners to get to net zero. We know the journey to 100% renewable energy is complex, because everyone’s at different stages with unique needs. That’s why our model is flexible, our advice is unbiased, and our innovative retail solutions are realistic.
We’re driving the worldwide transition to net zero with offices in the UK, the United States and Australia. As a growing community, we can make the system fairer and more powerful. We can better show the realities and rewards of switching from fossil fuels to clean energy. Connect generators to customer demand. Accelerate the market. Create jobs. And champion greener, smarter energy for generations.
SmartestEnergy. Empowering a greener generation.
Offices: The Columbus Building, 7 Westferry Circus, London, E14 4HD, GB · Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE, GB · 333 W Washington St., Syracuse, New York 13202, US · Ridgeworth House, Liverpool Gardens, Worthing, BN11 1RY, GB · Level 4, 36 Carrington Street, Sydney, NSW 2000, AU
Business ElectricityRenewable ElectricityPower Purchase Agreementsand Renewable CertificatesEnergy
How many Customer Service & Support jobs are open in Ipswich, United Kingdom right now?
There are currently 109 open customer service & support positions in Ipswich, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ipswich, United Kingdom?
Companies currently hiring include Entain, Gallagher Bassett, WTW, Reed in Partnership, Whitbread, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ipswich, United Kingdom?
Yes — 20 of the 109 open customer service & support positions offer remote or hybrid work (0 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Ipswich, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.