Middlesbrough, England, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Leadership, Customer Service, Exam Invigilation, Team Supervision, Attention To Detail
United Kingdom · Remote OK
$65k–$70k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Business Analysis Strategy, Digital Transformation, Stakeholder Management, Requirements Engineering, Process Modelling
Chelmsford, England, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Customer Service, Exam Invigilation, Attention To Detail, Multitasking, Conflict Resolution
Lochmaddy, Scotland, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Leadership, Customer Service, Exam Invigilation, Team Supervision, Attention To Detail
Leeds, England, United Kingdom · On-site
$26k–$32k/yr
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health…
Skills: Coaching, Facilitation, Stakeholder Management, Behavioural Change, Active Listening
Selby, England, United Kingdom · On-site
$28k–$30k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Eastbourne, England, United Kingdom · On-site
$31k–$38k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Uxbridge, England, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Customer Service, Exam Invigilation, Attention To Detail, Multitasking, Conflict Resolution
Chatham, England, United Kingdom · On-site
$29k–$32k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Chesterfield, England, United Kingdom · On-site
$31k–$33k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Harrogate, England, United Kingdom · On-site
$34k–$41k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Leeds, England, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Customer Service, Exam Invigilation, Attention To Detail, Multitasking, Decision Making
Bradford, England, United Kingdom · On-site
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Customer Service, Exam Invigilation, Attention To Detail, Multitasking, Conflict Resolution
York, England, United Kingdom · On-site
$28k–$30k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Lewisham, England, United Kingdom · On-site
$29k–$34k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Case Management, Advice and Guidance, Risk Management, Outreach, Stakeholder Engagement
Leeds, England, United Kingdom · On-site
$26k–$32k/yr
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health…
Skills: Community Outreach, Stakeholder Engagement, Relationship Building, Networking, Referral Pathway Development
Manchester, England, United Kingdom · On-site
$26k–$32k/yr
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health…
Skills: Community Outreach, Stakeholder Engagement, Relationship Building, Networking, Sales
Newcastle, Northern Ireland, United Kingdom · On-site
$26k–$32k/yr
We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health…
Skills: Community Outreach, Stakeholder Engagement, Relationship Building, Networking, Sales
United Kingdom · Hybrid
$29k–$33k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Training Delivery, Training Needs Analysis, Facilitation, Public Health, Motivational Interviewing
Basildon, England, United Kingdom · On-site
$29k–$32k/yr
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our ser…
Skills: Coaching, Mentoring, Persuasion, Influencing, Customer Service
Middlesbrough, England, United Kingdom • On-site
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Responsible for the invigilation of driving theory tests and the efficient management of the test centre operations. Duties include checking candidate IDs, supervising exams, and coaching Test Centre Associates.
Requires experience in leading or supervising a team and a proven track record of providing high-quality customer service. A full UK driving licence and flexibility to work evenings and Saturdays are mandatory.
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
£14.80 per hour
Do you possess great leadership skills and a passion for providing excellent customer service?
Would you like a role where you can meet and help new people everyday?
Then consider the position of Senior Test Centre Associate at Reed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your day-to-day responsibilities will include:
Checking candidates ID documents and booking them in on the system
Supervision and invigilation of tests
Delivery of site opening and/or closing procedures
Coaching and supporting Test Centre Associates
Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
Providing management support to the Test Centre Manager as required
Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.
Your Work Schedule
Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
Mornings - 8.00am to 1pm/2pm
Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
Full day - 8.00am to 5.30pm/6.30pm
Evenings - 4.30pm/5pm to 8.30pm/9.30pm
Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
The Middlesbrough Theory Test Centre operates on 5 - 6 Operating days are usually Monday to Saturday subject to demand. The ideal candidate must be available across all operating days and shifts.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
Experience of leading or supervising a team
Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
Significant demonstrable experience in providing high-quality customer service.
Excellent attention to detail and accuracy.
Flexible in working hours and days, including evenings and Saturday.
Desirable Skills:
Able to remain calm and deal with confrontational candidates in a professional manner.
Excellent judgment and decision-making skills.
Experience in working with diverse customer groups.
Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
Please note the closing date for internal applications is 6th July 2026
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Transforming people and their communities.
Reed in Partnership is a trusted provider of public services. We work with governments and local authorities to provide solutions to some of the most important challenges that our society faces. Our partnerships enable millions of people to access services that transform their lives and their communities. Since 1998 we have been entrusted with contracts for major programmes by commissioners in the employability, health and wellbeing, assessment, skills, environment, youth, justice and defence sectors.
Offices: Academy Court, 94 Chancery Lane, London, WC2A 1DT, GB
Transforming people and their communities.
Reed in Partnership is a trusted provider of public services. We work with governments and local authorities to provide solutions to some of the most important challenges that our society faces. Our partnerships enable millions of people to access services that transform their lives and their communities. Since 1998 we have been entrusted with contracts for major programmes by commissioners in the employability, health and wellbeing, assessment, skills, environment, youth, justice and defence sectors.
Offices: Academy Court, 94 Chancery Lane, London, WC2A 1DT, GB
