Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Night audit, Cash handling, Front desk operations, Accounting, Guest relations
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GEORGIA'S DREAM NANNIES, INC.
Family Assistant needed in Durham, NC
Durham, North Carolina, United States · On-site
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
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Full-time
high school
Posted 29d ago
Apply by Sep 14
~40 hrs/week
Responsibilities
The Front Office Manager supervises daily operations of the front desk, bell, and valet staff to ensure guest service excellence and operational efficiency. They are responsible for managing room inventory, handling guest concerns, and implementing hotel policies to achieve financial success.
Requirements
Candidates must have a minimum of 5 years of hospitality management experience and a high school diploma or equivalent. Strong leadership, organizational, and communication skills are required, along with proficiency in hotel management software like Opera PMS.
Full job description
Company Description
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description
Reports To: Director of Rooms
Supervises: Front Desk Agents, Bell/Valet, Night Audit
General Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The Front Office Manager is multi-skilled and can hop into any position within their department at any time. The Front Office Manager should be skilled at creating a culture of care, concern, and accountability.
Specific Responsibilities
Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
Responds to inquiries regarding hotel information and guest concerns.
Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand.
Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
Has complete knowledge of the hotel's emergency procedures.
Implements new procedures and policies.
Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
Conducts one-on-one meetings with front desk associates at least quarterly.
Conducts necessary progressive disciplines according to policy
Coordinates with the Rooms Manager to conduct annual reviews promptly.
Back up for Rooms Manager during an absence.
Qualifications
Strong leadership skills.
Good eye for detail.
Excellent organizational skills.
Able to draw ideas from the supervised team, develop and put them into action
Thrives in a fast-paced environment where multi-tasking is normal.
Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills.
Working knowledge of guest and hotel services, policies, or operations. Working knowledge is generally learned on the job.
Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution.
Tactful and empathetic in stressful and highly emotional situations.
Understand hotel front office procedures completely.
Understands standard cash handling procedures and operation of computerized cash register systems.
Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc.
Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc.
Must pass a background check.
Education/ Formal Training
High School diploma or equivalent.
Experience
Minimum of 5 years of previous experience in Hospitality management.
Additional Information
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Administrative jobs are open in Durham, NC right now?
There are currently 864 open administrative positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, Duke University Hospital, Durham County Government, Duke Health Technology Solutions, Cintas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Durham, NC?
Yes — 142 of the 864 open administrative positions offer remote or hybrid work (58 remote, 84 hybrid).
How do I apply for Administrative jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.