Job purpose The Technical Support Admin will provide support and assistance to customers who are experiencing issues with software, hardware, or network-related issues. This position requires exceptional customer service…
Skills: Customer Service, Ticketing Systems, CRM Software, MS Office, Database Systems
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$18/hr
Full-time
high school
Posted 87d ago
~40 hrs/week
Responsibilities
Provide technical support to customers via phone, email, and SMS to resolve software, hardware, and network issues. Manage ticket workflows, process RMAs, and escalate complex technical problems to the appropriate departments.
Requirements
Requires a High School Diploma or GED and at least 2 years of related experience. Candidates must be proficient in CRM software, MS Office, and basic computer hardware with the ability to work flexible hours.
Full job description
Job purpose
The Technical Support Admin will provide support and assistance to customers who are experiencing issues with software, hardware, or network-related issues. This position requires exceptional customer service skills. Technical Support Admin role will work closely with the Level 1 support team and escalate issues to the appropriate department as necessary.
Duties and responsibilities
Provide live call assistance to customers in need of refunds or other service requests.
Daily review of open tickets and reassigning employee workloads as needed.
Upload data into our server to facilitate the follow-up calls to our technical support team.
Respond to customer inquiries and proficiently resolve issues using phone, email, or SMS communication.
Escalate complex issues to the appropriate department or Technical Support area as necessary.
Document customer updates, issues, and resolutions accurately in the ticketing system.
Process orders and Return Merchandise Authorizations (RMAs)
Review and audit customer uploads with a logical sense of when to create a new service ticket to address issues promptly.
Maintain a high standard of customer service by consistently providing exceptional support to all customers.
Other duties assigned by management.
Qualifications
High School Diploma or GED
2+ years of quality experience in a related field
Familiarity with ticketing systems and customer relationship management (CRM) software
Proficiency with basic computer programs including MS Office and database systems.
Working knowledge of email systems, computer hardware, and peripherals.
Excellent written and verbal communication skills
Strong organizational and time management skills
Ability to work independently and as part of a team.
Availability to work flexible hours, including evenings and weekends.
Bilingual Spanish and English is a plus.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic-related equipment in an office environment. The position may also require some lifting of the standard computer and computer-related equipment up to 20 pounds.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com/en-us/.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
DNP Group is one of the largest printing/coating technologies companies in the world.
Industry
Printing Services
Company size
51-200 employees
Founded
1995
Headquarters
Concord, NC
LinkedIn followers
2,588
DNP Imagingcomm America Corporation (DNP IAM) is a 100% U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo and ID card printers, and thermal transfer ribbons for barcode printers.
DNP Imagingcomm America Corporation's U.S. operations opened in 1995 with a focus on three primary business segments: Photo, ID Card and Barcode. Manufacturing and sales offices of dye-sublimation media for photo and ID card printers are located in Concord, North Carolina, and more information is available at http://www.dnpimagingcomm.com and http://www.dnpphoto.com. Manufacturing and sales offices of thermal transfer ribbons for barcode printers are located in Mt. Pleasant, Pennsylvania, and more information is available at http://www.dnpimagingcomm.com and http://www.dnpribbons.com.
Offices: 4524 Enterprise Drive NW, Concord, NC 28027, US · 1001 Technology Drive, Mt. Pleasant, PA 15666, US
Manufacturer of dye-sublimation media for photo and ID card printers and Manufacturer of thermal transfer ribbons for barcode printersRetailEvent ManagementManufacturing
How many Administrative jobs are open in Concord, NC right now?
There are currently 84 open administrative positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Concord, NC?
Companies currently hiring include American Addiction Centers, Cabarrus Rowan Community Health Centers Inc., DNP Imagingcomm America Corporation|Photo Imaging, Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), City of Concord, NC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Concord, NC?
Yes — 5 of the 84 open administrative positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Administrative jobs in Concord, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.