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Full-time
Competitive pay, Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability coverage
Posted 10d ago
~40 hrs/week
Responsibilities
The Group Rooms Coordinator manages group and transient room inventory, reservations, and sales support functions to ensure accurate room blocks and pickup. They serve as a key liaison between departments to facilitate seamless coordination from initial booking through post-event execution.
Requirements
Candidates should have previous experience in hospitality, reservations, or sales support, along with strong organizational and communication skills. Proficiency in hotel technology platforms or the ability to quickly learn new systems is essential for success in this role.
Full job description
Group Rooms Coordinator
Position Summary
The Group Rooms Coordinator plays a vital role in ensuring the successful management of group and transient room inventory, reservations, and related sales support functions. This position is responsible for maintaining the accuracy of group room blocks, allocations, production, and pickup while serving as a key liaison between Sales, Catering, Revenue Management, Front Office, and other hotel departments.
Success in this role requires exceptional organization, attention to detail, and strong communication skills to ensure seamless coordination of group business from initial booking through post-event execution. Above all, the Group Rooms Coordinator is committed to delivering exceptional service that consistently exceeds guest and client expectations.
Essential Responsibilities
Sales & Client Support
Serve as one of the primary points of contact for incoming sales inquiries, providing prompt, professional, and courteous service to clients and internal partners.
Learn and utilize hotel sales systems and processes, including CI/TY, PMS, MARSHA, One Yield, and other hotel technology platforms.
Develop an understanding of the hotel's sales strategies, room rates, inventory management, and revenue goals.
Group Reservations & Inventory Management
Coordinate group room blocks with Sales, Catering, and clients to ensure accurate reservation management.
Monitor group pickup, cut-off dates, and room block utilization, releasing unused inventory in a timely manner to maximize hotel revenue.
Balance and reconcile room inventory daily across all applicable systems.
Assist in managing group and transient inventory controls to optimize occupancy and profitability.
Resolve rooming list challenges by communicating effectively with the appropriate departments.
Communicate VIP reservation information to operational teams to ensure exceptional guest experiences.
Administrative & Financial Support
Establish billing accounts in accordance with hotel accounting policies.
Process weekly commission actuals accurately and on schedule.
Actualize group events in the absence of Event Managers.
Complete assigned administrative tasks related to group business, including client communications regarding important deadlines and other information to support a successful event.
Systems & Team Support
Become the property's subject matter expert (SME) for Sales & Catering systems, including CI/TY and MARSHA.
Promote data accuracy, process consistency, and efficient system usage.
Assist with system training and provide guidance to team members regarding reservations.
Serve as a liaison between departments to ensure effective communication and operational excellence.
Qualifications
Previous hospitality, hotel reservations, sales support, or group housing experience preferred.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Proficiency with hotel sales systems or the ability to quickly learn new technology.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills with a proactive, team-oriented mindset.
Commitment to providing outstanding customer service.
Benefits (Full-Time Associates)
Competitive pay
Medical, dental, and vision insurance
Life insurance
Short- and long-term disability coverage
401(k) with company match
Discounted hotel room rates
Training, professional development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, our culture is built on five core values: Quality, Integrity, Community, Profitability, and FUN. These principles guide everything we do and reflect our commitment to creating an exceptional workplace.
Our Associate First philosophy means we invest in our team members by providing opportunities for growth, recognizing outstanding performance, and fostering a collaborative, supportive work environment. If you're looking to build a rewarding career with a company that values its people as much as its guests, we'd love to hear from you.
An award-winning hotel management, ownership and development company; and a certified Great Place to Work®.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Raleigh, NC
LinkedIn followers
42,652
Total funding
$17M
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 7,000 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation, and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability, and a partnership well worth investing in.
Offices: 11410 Common Oaks Drive, Raleigh, NC 27614, US
Hotel ManagementHotel DevelopmentThird Party AcquisitionsHotel Revenue Managementand Hotel Internet InstallationHospitalityTourism
How many Administrative jobs are open in Columbus, OH right now?
There are currently 1,722 open administrative positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Columbus, OH?
Companies currently hiring include Nationwide Children's Hospital, Department of Animal Sciences at The Ohio State University, Ohio State University Physicians, OhioHealth, RRD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Columbus, OH?
Yes — 231 of the 1722 open administrative positions offer remote or hybrid work (60 remote, 171 hybrid).
How do I apply for Administrative jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.