Boston, Massachusetts, United States · On-site
About Us Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized ci…
Skills: Team Leadership, SLA Management, Citations Processing, Workflow Optimization, Performance Reporting
Boston, Massachusetts, United States · On-site
The Dr. Solomon Carter Fuller Mental Health Center (Fuller) inpatient service is seeking a person centered, detailed orientated Benefits Coordinator to research insurance and income benefits of individuals with Mental He…
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · Hybrid
$20/hr–$27/hr
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Boston, Massachusetts, United States · Remote OK
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Boston, Massachusetts, United States · On-site
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Job DetailsJob Location: NECHV - Boston, MA 02108Position Type: Full TimeSalary Range: $62,000.00 - $72,000.00 SalaryPosition Title: Executive Assistant Department: Corporate Services Exemption: Non-exempt Supervisor: Vi…
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
$22/hr–$24/hr
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Boston, Massachusetts, United States · On-site
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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
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Boston, Massachusetts, United States · On-site
$21/hr–$28/hr
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Skills: Medical Assisting, Phlebotomy, Vital Signs, EKG, Patient Scheduling
Boston, Massachusetts, United States · On-site
$22/hr–$25/hr
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Boston, Massachusetts, United States · On-site
$20/hr–$26/hr
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · Hybrid
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We are seeking a highly organized and proactive Senior Administrative Assistant & Office Manager to provide dedicated support to the Senior Vice President of Investor Relations while serving as an office manager for the …
Skills: Calendar Management, Travel Coordination, Office Management, Executive Support, Microsoft Outlook
Boston, Massachusetts, United States · On-site
$45k–$66k/yr
The Client Service Associate is key to providing excellent customer service and meeting our policyholders’ and agents' needs. The Client Service Associate is responsible for responding to, documenting, and resolving vari…
Skills: Customer Service, Conflict Resolution, Active Listening, Policy Processing, Account Management
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Oversee the citations processing pipeline to ensure accuracy and volume SLAs are met while managing a team of part-time processors. Act as a working supervisor by processing citations directly and reporting performance metrics to the VP of Operations.
Requires previous supervisory experience in operations or compliance and the ability to work in a high-volume, SLA-driven environment. Candidates must be able to pass a comprehensive background check including fingerprinting.
About Us
Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.
This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.
Operations Supervisor
Based in Beverly, MA.
On Site
Full time
Reports to: VP of Operations
Summary
Sitestream, a Polaris Software company in Beverly, MA, is seeking a detail-oriented and operationally focused Processor Manager to lead the day-to-day management of our citations processing function. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.
In this role you will be responsible for overseeing the citations pipeline from intake to completion, ensuring accuracy and volume SLAs are consistently met, and managing the schedules and performance of a team of part-time processors. You will work closely with the VP of Operations, Support Engineer, Processor Team Leader, and act as a hands-on working supervisor - processing citations yourself when operational demand requires it. This is a compliance-sensitive, confidentiality-driven role at the heart of our revenue-generating operations.
We are looking for someone who:
Key Responsibilities
Pipeline Oversight & SLA Management
Monitor the citations workflow from queue intake through to completion, ensuring daily, weekly and monthly volume and accuracy SLAs are met. Identify and escalate bottlenecks, backlogs or quality issues before they impact programme commitments. Maintain live visibility of pipeline status and report regularly to the VP of Operations.
Workflow Direction & Prioritisation
Direct the day-to-day workflow of team members in real time, assigning and redistributing work in accordance with pipeline urgency. Make active decisions about prioritisation when volumes spike or deadlines shift, ensuring the most time-sensitive citations are always actioned first.
Team Management & Scheduling
Manage the schedules of the citations processing team, ensuring adequate coverage at all times and alignment with operational demand. Support and develop the Team Lead, acting as the primary point of escalation for team issues. Conduct performance check-ins, provide coaching, and manage absence or underperformance in a timely and constructive manner.
Hands-On Citations Processing
Process citations directly when required - stepping in to support volume during peak periods, cover capacity gaps, or model quality standards for the team. This is a working manager role and direct processing experience is expected and valued.
Training, Onboarding & Development
Support the Team Lead in training new processors, contributing to structured onboarding programmes that set new starters up for accuracy, efficiency and compliance from day one. Maintain up-to-date training materials and ensure onboarding is consistent and well-documented.
Cross-Functional Liaison
Liaise with the Support Engineer and Product team to understand issues affecting camera viability; including system outages, image quality problems and data integrity issues, that could impact the volume of processable citations and therefore programme revenue. Report findings and operational impact promptly to the VP of Operations.
Reporting & Workflow Documentation
Produce regular pipeline and performance reports for the VP of Operations covering volume throughput, accuracy rates, SLA adherence and team productivity. Maintain and improve workflow documentation, ensuring processes are clearly defined and consistently followed across the team.
Accuracy & Quality Assurance
Oversee quality control processes, reviewing escalated citations and ensuring programme guidelines are applied correctly and consistently. Work with the Team Lead to identify recurring errors, implement corrective measures and maintain the standard of review required by law enforcement partners.
Compliance & Confidentiality
Ensure all team members adhere to programme requirements, company policies and confidentiality standards at all times. This is a compliance-sensitive role, the manager is responsible for maintaining a culture of integrity, accuracy and discretion across the entire citations function.
Operational Improvement
Identify opportunities to improve workflow efficiency, reduce error rates and scale capacity in line with business growth. Contribute to process documentation and support the team as the business expands into new markets.
Your Experience
What We Offer
Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.
Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.
Polaris software automates, streamlines and scales workflows for public sector organisations.
Polaris software automates, optimises and streamlines workflows for public sector organisations, such as police forces and local authorities. Our products offer seamless integration of public-facing portals, back-office management and hardware data capture devices. This end-to-end digitisation frees up resources, increases scalability and positively impacts productivity.
Offices: 5th Floor, One New Change, London, England EC4M 9AF, GB · StarTraq House, Banbury Office Village, Noral Way, Banbury, OXON OX16 2SB, GB · 30 Shenley Pavilions Chalkdell Drive, Milton Keynes, Buckinghamshire MK5 6LB, GB · 137 Euston Road, London, England NW1 2AA, GB
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