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Full-time
high school, bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Membership Concierge serves as the primary point of contact for members and guests, managing account maintenance, service delivery, and member engagement. They are responsible for educating members on club programming and events while facilitating sales and retention efforts.
Requirements
Candidates must have at least 1-2 years of experience in customer service or sales and possess a high school diploma or equivalent. Strong verbal communication skills, the ability to multi-task, and a hospitality-focused mindset are essential for this role.
Full job description
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
High School graduate or equivalent
Years of Experience:
Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Preferred Requirements
Bachelor’s Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US
How many Administrative jobs are open in Austin, TX right now?
There are currently 2,904 open administrative positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Austin, TX?
Companies currently hiring include Texas Department of State Health Services, UT Health Austin, Ascension, RPM Living, Foundation Communities, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Austin, TX?
Yes — 583 of the 2904 open administrative positions offer remote or hybrid work (133 remote, 450 hybrid).
How do I apply for Administrative jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.