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Full-time
high school
Health Coaches, Relaxation Rooms, Health Focused Apps, Mental Health Support, Minimal Or Zero Copays, Team Member Cost Sharing Premiums
Posted 34d ago
~32 hrs/week
Responsibilities
The Patient Access Specialist manages patient scheduling, pre-registration, and registration to ensure quality and timely service. Key duties include verifying insurance benefits, calculating financial liability, and collecting payments while maintaining high quality and productivity metrics.
Requirements
Candidates should have a high school diploma or GED and be at least 18 years old. One to two years of experience in healthcare or customer service is required.
Full job description
Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
Lifestyle Engagement
e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
Access & Affordability
e.g. minimal or zero copays, team member cost sharing premiums, daycare
Job Profile Summary The Patient Access Specialist performs scheduling, pre-registration, and/or registration duties for ThedaCare patients to ensure that necessary information is in place to support quality, timely service. This includes scheduling diagnostic services, verifying benefits, calculating the patient’s financial liability, validating demographics information, performing point of service collections and communicating essential information regarding the scheduled service to the patient. The Patient Access Specialist performs these functions while meeting the mission and goals of ThedaCare and regulatory compliance requirements.
Job Description:
Schedule:
Monday - Friday
8:00am - 4:30pm or 8:30am - 5:00pm
Key Accountabilities:
Schedules and pre-registers patients including obtaining and validating demographic and insurance information while maintaining a 95% quality rating and meeting appropriate productivity metrics as well as ensuring appropriate procedure based on physician orders.
Selects accurate medical records for patient safety
Provides proper patient instructions while providing excellent customer services
Process patient pre-registrations and admissions timely and accurately.
Collects and enters all necessary demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
Review patient’s benefits to create patient estimates while determining patient’s financial liability, collecting and processing payments from patients. Reconciles payments made within the day.
Facilitates the flow of patient forms, patient letters, and date collection per department needs.
Proactively problem solves access issues that arise when scheduling to meet stakeholder’s needs, which can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Answers phones, takes appropriate action, and forwards when necessary to appropriate departments
Performs administrative tasks to support operational needs of area
Qualifications:
High School diploma or GED preferred• Must be 18 years of age
1-2 years of healthcare or customer service experience.
Physical Demands:
Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
Work Environment:
Normally works in climate controlled office environment
Interaction with department members and other healthcare providers
Frequent sitting with movement throughout office space
Use of computers throughout work day
Frequent use of keyboard with repetitive motion of hands, wrist and fingers
Occasional high noise level in work environment
This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.
Position requires compliance with department specific competencies.
Scheduled Weekly Hours:
32
Scheduled FTE:
0.8
Location:
Orthopedic Spine and Pain Clinic - Appleton,Wisconsin
Overtime Exempt:
No
Worker Shift Details:
Days
Related keywords
Patient AccessHealthcare AdministrationInsurance VerificationMedical BillingPatient RegistrationHIPAA ComplianceCustomer ExperiencePoint Of Service CollectionsMedical RecordsHealthcare Scheduling
Empowering Northeast and Central Wisconsin residents to live their best lives through access to outstanding care.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1909
Headquarters
Neenah, WI
LinkedIn followers
25,099
Froedtert ThedaCare is an integrated health care system serving nearly half of Wisconsin’s population. Its 28,000+ team members, physicians and clinicians are transforming communities through prediction, prevention and partnerships with excellence in primary and specialty care in 20 hospitals and more than 360 outpatient locations. Together with the Medical College of Wisconsin, we form the region's only academic medical center, providing the foundation for groundbreaking medical research and excellence in education to accelerate discovery and drive innovation. The system is uniquely positioned to be the trusted partner in advancing the health of our communities.
Offices: 101 N Commercial Street, Neenah, WI 54956, US
How many Administrative jobs are open in Appleton, WI right now?
There are currently 164 open administrative positions in Appleton, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Appleton, WI?
Companies currently hiring include ThedaCare, Ascension, U.S. Venture, Inc., Paul Davis Restoration, Inc., Bergstrom Automotive, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Appleton, WI?
Yes — 10 of the 164 open administrative positions offer remote or hybrid work (2 remote, 8 hybrid).
How do I apply for Administrative jobs in Appleton, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.