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Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Business Systems Analyst, Senior - Capacity Management
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Student Brand Ambassador - George Washington University
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Entry level
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$112k/yr
Full-time
bachelor degree
Medical Insurance, Vision Insurance, Dental Insurance, Paid Parental Leave, Life Insurance, Disability Insurance
Posted 13d ago
~40 hrs/week
Responsibilities
Leads the operations, implementation, and continuous improvement of NCARB programs and services. Responsible for strategic planning, assessment delivery, exam security, and managing vendor relationships and staff.
Requirements
Requires a bachelor's degree and at least one year of leadership experience managing people or projects. Must possess strong communication skills, proficiency in Microsoft Office, and the ability to travel up to 15% annually.
Washington, DC Metro Area - HYBRID ( 2 days in-office)
About NCARB
The National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by clicking here.
About the Position
The Manager I, Programs: Operations supports the Assistant Vice President’s leadership in the operations, implementation, outreach, and continuous improvement of NCARB programs, products, and services. Working collaboratively within the department and across the Council, this position leads and supports initiatives while contributing directly to day-to-day program and operational activities, enhancing program delivery and operational effectiveness, supporting strategic priorities, and advancing organizational objectives.
The Manager I is responsible for strategic and operational program planning, coordination, implementation, and continuous improvement; program administration, assessment delivery, exam security activities; vendor and contract management, stakeholder engagement, and issue resolution. As a subject matter expert on NCARB programs, the Manager Iprovides guidance and support to staff, customers, volunteers, allied organizations, vendors, Member Boards, and other stakeholders.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Open
Facilitate cooperation and teamwork throughout the organization. Example: Willingness to collaborate across the Council, as well as with department team members.
Responsive
Provides prompt, courteous, expert, respectful, and responsive customer service to internal and external stakeholders. Example: Consistent and timely communication with colleagues and NCARB customers.
Restless
Embrace change and continuously evaluate/improve programs, processes, and policies. Example: Open to the innovation and exploration of new processes and ideas that better serve the Council.
Core Responsibilities – Department Specific
Strategic Planning
Contribute to the development of annual and long-range departmental plans.
Contribute to the development and management of budgets and resource plans for assigned programs and initiatives.
Lead or participate in assigned department- and Council-wide strategic initiatives.
Engage with volunteers, vendors, consultants, and other experts to gather insights, share best practices, and inform planning and decision-making.
Conduct research and analyze program operations, customer experience, assessment delivery, and exam security data to identify trends, findings, and opportunities for improvement.
Evaluate emerging technologies, industry trends, risks, and opportunities; contribute to the implementation of related changes to technology, policies, procedures, and operational practices.
Program Operations & Management
Supervise assigned staff, including work planning, performance management, coaching, and professional development.
Contribute to the development and management of work plans to support program goals and objectives.
Keep supervisor informed of program and project status, progress, risks, and significant issues.
Lead the coordination of activities across programs and functional areas to support the implementation of initiatives and organizational priorities.
Contribute to the development, implementation, and enhancement of policies, procedures, systems, and operational practices.
Create and utilize reports, dashboards, and performance metrics to evaluate outcomes and identify improvement opportunities.
Manage assessment delivery activities, including administration, accommodations, policy compliance, and issue resolution.
Manage exam security activities, including security monitoring, investigations, and intellectual property protection.
Develop and maintain program-related resources, documentation, and standard operating procedures (SOPs).
Maintain comprehensive knowledge of NCARB programs, products, services, policies, and requirements.
Maintain expertise in service standards, operational requirements, and the systems and technologies used to support assigned programs and services.
Support team and departmental priorities by providing assistance across programs and functional areas as needed.
Stakeholder Engagement & Communications
Serve as a subject matter expert on NCARB programs and deliver internal and external training, outreach, and stakeholder engagement activities.
Contribute to the development of training, outreach materials, stakeholder resources, and program communications that translate complex information and support diverse audiences.
Partner with other departments to provide program expertise and support customers, Member Boards, volunteers, and other stakeholders.
Respond to and resolve escalated customer and Member Board concerns in a professional and timely manner; seek guidance on complex issues as needed.
Serve as staff liaison to assigned committees, task forces, and workgroups.
Vendor & Contract Management
Serve as the primary point of contact for vendors and consultants; act as a liaison between vendors and internal stakeholders to support NCARB programs and services.
Develop and maintain productive relationships with vendors and consultants.
Manage contract administration and monitor compliance with contractual requirements, service standards, and program expectations; implement corrective actions as needed.
Implement improvements to vendor and consultant performance and service delivery based on program needs and established expectations.
Qualifications
Please submit a cover letter expressing your interest in the position (required).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree, or an equivalent combination of substantial related experience, training, and education.
One or more years of leadership experience managing people and projects or leading cross-functional teams.
Strong verbal and written communication skills, including the ability to provide high-quality customer service, deliver presentations, and adapt messaging for diverse audiences.
Demonstrated proficiency with technology and a broad range of software applications, including Microsoft Office and Adobe PDF applications.
Ability to quickly learn, adapt to, and effectively apply new technologies, systems, processes, policies, and practices.
Proven ability to coordinate and manage multiple initiatives, projects, processes, and competing priorities simultaneously while maintaining accuracy and attention to detail.
Understanding of basic statistical concepts and the ability to analyze and interpret quantitative and qualitative data, identify trends, and support data-informed decision-making.
Demonstrated ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities and outcomes.
Experience overseeing vendor and consultant relationships, including contract administration and performance management.
Experience applying Agile principles and practices to project and program management preferred.
Ability to travel up to 15% of the time annually, including weekends and occasional work outside standard business hours.
Candidates who are architects must hold a current license in at least one NCARB jurisdiction and meet all NCARB certification requirements.
Benefits
NCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development.
Some highlights include:
Competitive pay
Medical, vision, and dental Benefits
Paid parental leave
Life and disability insurance
401k
Tuition assistance
All-staff outings and retreats
Full access to LinkedIn Learning, supporting self-directed/curated professional development
Facilitating architectural licensure to protect the health, safety, and welfare of the public.
Industry
Architecture and Planning
Company size
51-200 employees
Founded
1919
Headquarters
Washington, DC
LinkedIn followers
52,093
NCARB protects the public health, safety, and welfare by leading the regulation of the practice of architecture through the development and application of standards for licensure and credentialing of architects. For the latest information about our programs and services, visit www.ncarb.org.
Offices: 1401 H St NW #500, Washington, DC 20005, US