Washington, District of Columbia, United States · Hybrid
Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Bu…
Skills: Human-Centered Design, Customer Experience (CX), Service Design, Business Architecture, Process Improvement
Washington, District of Columbia, United States · Hybrid
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Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking an e…
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Washington, District of Columbia, United States · Hybrid
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VanishIDWashington, District of Columbia, United States · Remote OK
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Washington, District of Columbia, United States · Hybrid
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Washington, District of Columbia, United States • Hybrid
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The consultant will apply human-centered design and business architecture methodologies to help federal agencies modernize operations and improve service delivery. Key tasks include facilitating design workshops, conducting user research, and developing strategic visual artifacts like journey maps and service blueprints.
Candidates must have a bachelor's degree and 8+ years of experience in service design or business architecture, specifically supporting federal government clients. US citizenship and an active Secret clearance are mandatory requirements.
Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Transformation Consultant with 8+ years of experience to support federal clients in improving customer and citizen experiences.
As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives.
Key Responsibilities include (but are not limited to):
Facilitate design thinking workshops and collaborative working sessions with client stakeholders
Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
Create prototypes and low-fidelity solutions to support rapid testing and iteration
Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
Build and maintain strong relationships with stakeholders and project teams
Carry out our Commitments to Deliver, Grow, and Thrive
You will work as part of a dynamic team remotely. You will work at the client site dependent on contract requirements.
Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
8+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
Experience supporting Federal government clients
Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
Strong communication, facilitation, and presentation skills, including visual storytelling
Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
US citizenship
Active Secret clearance
Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks
Experience using tools such as Miro, Visio, Lucidchart, Figma, LeanIX, Ardoq, Adobe Creative Suite, or similar modeling and collaboration platforms
Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.
About Us:
Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team.
Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a talented workforce that reflects the strength of our society and our shared commitment to excellence. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email [email protected]. Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S.
Visit us at www.corneralliance.com to learn more.
Securing Your Data:
Beware of fake employment opportunities using Corner Alliance’s name. Corner Alliance will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Corner Alliance ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Corner Alliance will only communicate with you through our ATS system JazzHR and/or emails that are generated by the corneralliance.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Corner Alliance that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
We work with government to create results.
Founded in 2007, Corner Alliance is a government consulting firm that serves federal clients primarily in the public safety, emergency management and business intelligence spaces. Corner Alliance is a company where your mission matters, driving change in government through stakeholder-centered solutions, innovative ideas and client loyalty.
Offices: Washington, District of Columbia 20011, US
