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Provide professional telephone triage, pet health advice, and appointment booking for Greencross clinics nationwide. Manage website enquiries and customer service requests to ensure positive patient outcomes.
Must hold a Certificate IV in Veterinary Nursing with at least 4 years of clinical experience. Proficiency in RxWorks and the ability to make accurate triage decisions in a fast-paced environment are required.
Part-Time (12-Month Fixed-Term) and Casual Opportunities
At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.
This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.
You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.
About the Role
As part of the Greencross Client Services Team, you will:
This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.
All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.
Rostered Hours (Fixed)
Monday to Thursday
8:30am to 1:30pm (AEST/AEDT)
Saturday
8:00am to 1:00pm
Friday and Sunday
Not rostered
Remuneration:
$32.70 per hour
Due to operational requirements, applicants must be available to work the rostered days and hours outlined above.
We're also seeking an experienced Vet Nurse for a true casual role to provide leave coverage across our Client Services Team.
The successful candidate will ideally have broad availability, including Saturdays, and be comfortable covering both planned and unplanned leave as required.
Remuneration:
$32.70 per hour plus loading
We're looking for someone who:
Why Join Greencross Client Services?
Apply Now
If you're an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we'd love to hear from you.
Please indicate in your application whether you are applying for the Part-Time Fixed-Term position or the Casual position.
Greencross Pet Wellness Company is Australia’s largest pet care company with 267 retail stores, including Petbarn and City Farmers in Australia and Animates in New Zealand; 140+ Greencross Vets clinics; 24 Specialty and Emergency animal hospitals, including Animal Referral Hospital and Animal Emergency Centre; 132 grooming salons; 114 puppy schools; 4 crematorium facilities; 166 DIY dog washes; 15 mobile dog washes; and Vepalabs Specialist Pathology Centre which services veterinary clinics nationally.
Offices: 1 Epping Rd, North Ryde, New South Wales 2113, AU
