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The role focuses on managing complex technical implementations and designing solutions for large NDIS providers to reduce delivery risk. It involves bridging the gap between sales commitments and product capability while providing expert guidance to internal teams.
Candidates need senior experience in SaaS technical implementation or solutions consulting with strong project management and analytical skills. Knowledge of the NDIS sector and experience with billing, rostering, and enterprise-level implementations are highly desirable.
ShiftCare is seeking a Senior Technical Implementation & Solutions Specialist to become a deep expert in the most complex areas of the ShiftCare platform and support the business in delivering successful outcomes for larger and more complex customers. This role will work across implementation, solution design, pre-sales support, and product-related customer requirements.
It is designed for someone who can combine technical product depth, NDIS sector knowledge, strong project discipline, and the ability to communicate clearly with both internal teams and senior customer stakeholders. The role sits within the implementation / customer operations function and works closely with Sales, Onboarding, Support, Customer Success, and Product. Its primary purpose is to reduce implementation risk, improve solution quality, and strengthen ShiftCare's internal capability as we continue to serve more complex providers.
Why this role matters
As ShiftCare grows, we are working with larger providers whose requirements are more complex across rostering, billing, claiming, reporting, compliance, integrations, and operational workflows. To support this growth, ShiftCare needs a dedicated senior technical specialist who can:
This role is a strategic investment in scaling ShiftCare's capability to win and implement larger customers with greater confidence and consistency.
Key responsibilities
Technical product expertise
NDIS and provider operations expertise
Pre-sales and solution support
Product enhancement input
Internal enablement
Ideal candidate profile
The ideal candidate is a senior technical implementation or solutions professional with strong SaaS experience, excellent problem-solving skills, and the ability to understand complex customer operations. They will be comfortable working across commercial, technical, operational, and product-facing conversations. They will be able to learn ShiftCare in depth, understand the NDIS context, and become a trusted internal authority on how complex customer requirements should be handled.
Required skills and experience
Highly desirable
Success measures
Success in this role would be demonstrated by:
ShiftCare makes support work more efficient and rewarding by helping manage care, organise visits and simplify billing.
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian and North American service providers: 1. Less time to manage schedules, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
Offices: 68 Waterloo Rd, Macquarie Park, New South Wales 2113, AU
