Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: People Operations, Payroll, Benefits administration, Employee lifecycle management, Belgian employment legislation
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Sales management, Coaching, Pipeline management, MEDDPICC, AI adoption
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Account Executive, Independent Hotel Sales, based in Belgium (English speaker)
Brugge, Flanders, Belgium · Remote OK
Mid level$470M raised
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Sales management, Coaching, MEDDPICC, Pipeline management, AI tools
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Sales management, Coaching, Pipeline management, MEDDPICC, AI tools
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Program Management, Project Management, Enterprise Account Management, Hospitality Industry Knowledge, Business Intelligence
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Digital Campaign Execution, HubSpot, Marketing Automation, B2B SaaS Marketing, Lead Generation
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Skills: Digital Campaign Execution, B2B SaaS Marketing, HubSpot, Marketing Automation, Lead Generation
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Sydney, New South Wales, Australia · Remote Solely
Mid level$470M raised
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-ti…
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$81k–$100k/yr
Full-time
Flexible time off, 401k matching, Health insurance, Vision insurance, Dental insurance, Employee assistance program
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Account Manager will manage a portfolio of high-impact accounts to drive retention, expansion, and platform adoption. They will serve as the primary strategic anchor, coordinating cross-functionally to ensure technical health and measurable ROI for customers.
Requirements
Candidates must have 3–5+ years of experience in account management, solutions engineering, or technical support. Strong communication skills, technical troubleshooting abilities, and experience with CRM tools are required to effectively manage commercial discussions and technical configurations.
Full job description
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details:
💼 Revenue Team
📍 Denver, CO or Dallas, Texas
🕜 Full-time / Hybrid
💰 Compensation
Base Salary: $81,000 - $99,500
Bonus Plan
What you will do:
We are seeking a dynamic, technically fluent Senior Account Manager to manage a portfolio of high-impact accounts across the Americas. This role is pivotal in driving customer retention, expansion, and satisfaction across both Tier 1 and Tier 2 accounts. You’ll be responsible for executing scalable engagement models, building executive-level alignment, and coordinating cross-functionally to ensure continued platform adoption and growth. Bringing together a strong operational mindset, commercial acumen, and hands-on technical fluency, you will serve as the primary strategic anchor and escalation point for your portfolio—working directly with sales/commercial teams, telemetry data, and modern AI tooling to ensure exceptional service delivery and measurable ROI.
Where you will have Impact:
Build and execute product adoption plans, identifying underused features and mapping them to customer use cases
Deliver quarterly business reviews to the customer to help them assess their adoption of Lighthouse products, and future growth plans within our suite of products
Oversee the end-to-end renewal process to ensure timely contract execution, while identifying and driving expansion opportunities (upsells, cross-sells, multi-property deals, AMQLs) in close partnership with Sales.
Deliver hands-on enablement and training sessions and workshops
Serve as the primary point of contact for a portfolio of active customers
Lead technical onboarding and implementation post sale along onboarding teams
Triage and resolve escalated technical support issues; partner with Support and Engineering on root-cause analysis and fixes
Monitor product usage and telemetry data to proactively flag adoption gaps, integration failures, and churn risk
Act as the technical voice of the customer internally, feeding integration issues, bugs, and feature requests back to Product and Engineering
Own technical health scoring and reporting on adoption, usage, and support trends across the portfolio
Systematically record account telemetry, meeting notes, and milestone tracking within CRM tools to maintain single-source-of-truth portfolio visibility.
Maintain strict account hygiene in Salesforce/CRM, ensuring contact details, technical configurations, health statuses, and interaction histories are accurate and up to date.
Identify and scope expansion opportunities (new modules, integrations, advanced use cases) in partnership with Sales/CSM
Maintain a library of reusable technical assets: integration guides, FAQs, troubleshooting playbooks, and sample code
Who you are:
3–5+ years in a customer facing account management, solutions engineering, sales engineering, or technical/customer support
Prior sales experience a major plus
Strong ability to communicate business value, strategic roadmaps, and ROI to C-suite and VP-level customer stakeholders.
Critically think about a book of business and how to strategize the growth with a custom centric approach
“Just do it” attitude. Natural ability to be agile and where multiple hands to support the various customer needs that come up and chase the resolution down internally
Ability to make decisions and have a bias for action
Ability to read logs, debug configurations, and independently troubleshoot technical issues
Experience designing and delivering technical enablement to both technical and non-technical audiences
Strong communication skills to translate between customer care, engineering, support, and business stakeholders
Familiarity with product usage, analytics tooling (e.g., Salesforce, Gainsight, Looker) is a plus
Demonstrated agility in adopting AI tools (e.g., ChatGPT, Claude, Copilot, or internal LLMs) to streamline customer communications, summarize technical logs, or automate operational tasks
About Our Team:
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.
Whats in it for you:
Flexible time off: Autonomy to manage your work-life balance.
401k matching: Up to 4%.
Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
Employee Assistance Program: 100% confidential and free.
Employer paid Short Term Disability + $50,000 Life Insurance
Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
Referral bonus: Earn rewards for bringing in new talent.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
Reimagining commercial strategy for the travel & hospitality industry
Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
Headquarters
Denver, Colorado
LinkedIn followers
70,538
Total funding
$470M
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.
Offices: 3660 Blake St, Hub North - 4th Floor, Denver, Colorado 80205, US · 10 York Road, London, England SE1 7ND, GB · Gaston Crommenlaan 6, Ghent, Flemish Region 9050, BE · 2451 W Grapevine Mills Circle, 400, Grapevine, Texas 76051, US · 5 Martin Place, Sydney, NSW NSW 2000, AU
Reimagining commercial strategy for the travel & hospitality industry
Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
Headquarters
Denver, Colorado
LinkedIn followers
70,538
Total funding
$470M
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.
Offices: 3660 Blake St, Hub North - 4th Floor, Denver, Colorado 80205, US · 10 York Road, London, England SE1 7ND, GB · Gaston Crommenlaan 6, Ghent, Flemish Region 9050, BE · 2451 W Grapevine Mills Circle, 400, Grapevine, Texas 76051, US · 5 Martin Place, Sydney, NSW NSW 2000, AU