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Act as the focal point for ASPAC customers to manage material orders and aircraft spare parts requirements. Drive customer satisfaction through proactive order book management, timely quotations, and support for digital e-commerce platforms.
Requires a diploma and at least 2 years of customer service experience in a similar organization. Proficiency in PC tools is essential, with SAP, Freshdesk, and aviation or shipping knowledge being advantageous.
Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization.
Provide reliable world class customer support and handling of aircraft spare parts requirements, for SATAIR’s customers, in accordance with SATAIR’s values, processes, goals, and strategies.
Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services.
Continuous contribution to greater efficiency related to this position.
Primary Responsibilities
Participate in and contribute to a high performing Customer Resolution ServicesTeam
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations
Positively participate in the promotion of cross and up-selling strategies towards growth accounts
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Participate in external key customer meetings as per agreement with the Manager
Participate in customer coordination meetings/open order book meetings as per agreement with the Manager
Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc) as per agreement with the Manager
Maintenance and development of the customer service quality level
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.
Job Requirements
Diploma with 2 or more years' of customer service experience within a similar sized organisation
PC literacy including word processing, spreadsheets and databases, is essential.
Experience working with SAP and Freshdesk is an advantage.
Candidates with basic shipping and/or aviation knowledge is an advantage.
Proactive, customer oriented attitude and working style for both internal and external customers.
Proactively take initiatives to ensure customer satisfaction.
Ability to understand your customers to develop and propose creative solutions to issues.
Attention to detail.
Ability and willingness to work under pressure in a fast-paced environment.
Good dispute resolution skills.
Service minded, structured, flexible and cooperative.
Superior communication skills
Intercultural understanding.
Analytical skills
Ready for changes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte LtdBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
We create innovative, effective space and defence solutions and services for our customers, driving our industry forward. We focus on the people we work with and for.
