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$21/hr–$33/hr
Full-time
high school
Health Coverage, 401k With Match, Profit Share, Paid Time Off
Posted 16d ago
~40 hrs/week
Remote in Seattle, Washington, United States
Responsibilities
Serve as the first point of contact for patient billing inquiries, assisting with payments, refunds, and account resolutions. Maintain accurate patient records and follow up on outstanding receivables to support the organization's financial health.
Requirements
Requires a high school diploma or GED and 1-2 years of experience in healthcare billing or a revenue cycle environment. Proficiency in medical billing terminology and experience with high call volumes are preferred.
Full job description
At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Patient Accounts Customer Service Representative is an integral member of the Revenue Cycle team, responsible for delivering exceptional service to patients while supporting the financial health of the organization. This remote role serves as the first point of contact for patient account inquiries, assisting patients with billing questions, payment arrangements, refunds, and account resolution.
Schedule:
Full-time, Monday - Friday, 9am - 6pm.
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Accounts Customer Service Representative include, but are not limited to:
Answer incoming patient phone calls in a professional, courteous, and timely manner while providing accurate information regarding billing, balances, payments, and account status.
Respond to voicemail messages and make outbound calls to patients to resolve outstanding balances, discuss account discrepancies, and assist with payment-related inquiries.
Review patient accounts for accuracy, ensuring demographic, insurance, and claim information is complete and correct prior to billing.
Process patient payments securely and accurately while maintaining compliance with organizational policies and payment handling procedures.
Manage self-pay credit balances by reviewing accounts, determining appropriate resolution, and requesting patient refunds as needed.
Perform follow-up on outstanding patient accounts receivable balances to ensure timely resolution and payment collection Process bad debt
Maintain detailed and accurate account notes for all patient interactions and account activity
Complete duties and assist others as directed
Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook
Education/Experience
High School diploma or GED
Minimum 1-2 years’ experience within a medical office, healthcare billing, or revenue cycle environment required.
Experience handling high call volumes in a customer service environment preferred
Experience with Nextgen and SIS Billing Systems a plus
Knowledge of insurance billing, patient balances, and account reconciliation processes preferred
Knowledge, Skills and Abilities
Strong customer service skills with the ability to communicate empathetically and professionally with patients regarding financial matters
Excellent verbal and written communication skills
Knowledge of medical billing terminology, insurance processes, and patient account workflows Ability to work independently while following detailed instructions and established procedure
High level of attention to detail and commitment to accuracy
Ability to effectively use Office equipment
Basic knowledge of Microsoft Office Word and Outlook
Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
Using time efficiently, with meticulous attention to detail, accuracy, and completion
Ability to manage multiple factors for the best result
Resourcefulness in addressing first level problems and tenacity to see things through to solution
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
We’re a group of independent specialists and surgeons with advanced knowledge in our areas of medicine, such as Orthopedics, ENT, general surgery, OB/GYN, and more. We’re one of the most referred teams, treating complex care needs for our patients.
For 20 years, we have helped the people of Washington get healthy, and stay that way, by getting to know them not just as patients, but as people. We provide the right type and level of care you need, supporting you throughout the entire healing process from care to surgery and recovery. We’re dedicated to exceptional outcomes, personally delivered.
Offices: 805 Madison Street, Suite 900, Seattle, WA 98104, US
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