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The Customer Success Manager ensures clients maximize the value of their licensed content through onboarding, support, and active engagement. They collaborate with internal teams to drive retention, identify growth opportunities, and act as a client advocate for product development.
Candidates must be proficient in Portuguese, English, and Spanish with experience in customer success or sales environments. Strong interpersonal skills, organizational ability, and proficiency in CRM and Microsoft Excel are required.
Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.
Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue.
As Customer Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.
What will you be doing?
Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line.
Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
Educate clients on how to maximize the value they receive from a relationship with Argus Media.
Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction.
Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement.
Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
Accurately maintain customer, user records and client engagement activity efficiently.
Participate in client engagement initiatives to increase client retention and account penetration.
Travel as required within the region.
Gather competitor intelligence.
Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.
Proficiency in Portuguese, English and Spanish.
Experience working in customer successservice or sales environment.
Experience of working with stakeholders across the organization.
Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships.
Highly organized with strong attention to detail
Experience using databases or sales processing systems.
Good knowledge of Microsoft Excel.
Excellent communication, interpersonal and relationship building skills.
Strong co-ordination and time management skills with the ability to meet deadlines.
Able to work as part of a team.
What’s in it for you
Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.
Pursuant to Brazilian current legislation and for so long as such legislation shall remain in force, you are entitled to receive:
A Christmas bonus (also called “13th Salary”), equivalent to one monthly salary.
A 30-day vacation period per year.
A vacation payment equivalent to one-third of your monthly salary.
A severance fund to de deposited in a special bank account (FGTS), in the amount of 8% of your monthly salary.
Benefits
Health Insurance – SulAmerica
Dental Insurance – SulAmerica
Life Insurance - Prudential
Pension Plan
Meal Voucher
Mobility Allowance
Pharmacy Allowance
Gym Subsidy
Parking
Daycare allowance for children up to 5 years old
4 days off per Year
Quick Massage
Leading independent provider of global energy and commodity market intelligence.
Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,500 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.
Offices: 84 Theobald's Road, Lacon House, London, England WC1X 8NL, GB · 50 Raffles Place, #10-01, Singapore, Singapore 048623, SG · 2929 Allen Pkwy, 18th Floor, Houston, Texas 77019, US · Avenida Angélica 2491, Salas 171 e 172, Consolação São Paulo, São Paulo, São Paulo 01227-100, BR · Pedregal, 24 - Torre Virreyes - Piso 3, Suite 310, Col. Molina del Rey, Del. Miguel Hidalgo, Ciudad de México, CDMX 11040, MX
