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Entry level
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Especialista de Customer Journey | Jornada do Cliente
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You will support clients throughout their travel journey by managing bookings, modifications, and cancellations while providing timely communication. Additionally, you will resolve travel-related concerns with empathy and provide accurate destination insights to ensure a seamless experience.
Requirements
Candidates should possess strong written and verbal communication skills along with previous experience in customer service, preferably within the travel or hospitality sectors. Proficiency with technology and a high level of organizational detail are essential for success in this role.
Full job description
As a Remote Travel Advirsor, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.
Sweet Carolina Travel, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.
Key Responsibilities
Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post-travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Benefits
Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
Exclusive travel perks and access to industry-only discounts.
Professional development through ongoing training, mentorship, and team support.
Community culture where passion for travel, connection, and meaningful memories drives everything we do.
What We’re Looking For
Strong written and verbal communication skills.
Experience in customer service—ideally in travel, tourism, or hospitality.
High attention to detail with strong organizational and follow-through habits.
Tech-savvy and quick to adapt to new systems and booking tools.
A genuine love for travel and helping others design unforgettable journeys.
Your passport to unforgettable adventures.
Exclusive deals.
Stress free planning
DM for a free quote
Industry
Travel Arrangements
Company size
1 employee
Founded
2025
Headquarters
Anderson, South Carolina
LinkedIn followers
1,629
🌴 Sweet Carolinas Travel is your trusted partner in creating unforgettable getaways across the Caribbean, Mexico, Europe, and beyond. As a Travel Agency, we specialize in tailor-made vacations, all-inclusive resorts, cruises, group trips, and destination weddings.
✨ Our mission is simple: to take the stress out of planning, so you can focus on making memories. From the first consultation to the moment you return home, we provide personalized service, expert recommendations, and exclusive perks you won’t find online.
💼 Whether you’re dreaming of a romantic escape, a family adventure, or a luxury retreat, Sweet Carolinas Travel elevates every journey—turning travel dreams into reality, one trip at a time.
Offices: Anderson, South Carolina 29621, US
vacationscruisescaribbean vacationsDisney Theme ParksUniversal Studiosand business travel
How many Customer Service & Support jobs are open in São Paulo, Brazil right now?
There are currently 1,281 open customer service & support positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in São Paulo, Brazil?
Companies currently hiring include Accor, Grupo Amil, Wise, Iguatemi S.A., Santander, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in São Paulo, Brazil?
Yes — 488 of the 1281 open customer service & support positions offer remote or hybrid work (114 remote, 374 hybrid).
How do I apply for Customer Service & Support jobs in São Paulo, Brazil?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.