Customer Success Manager (Portuguese Speaking) PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH As a Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them g…
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Full-time
Healthcare packages, Mental health services, Paid holidays, Family leave, Equity options, Performance-based rewards
Posted 13h ago
~40 hrs/week
Responsibilities
Manage and develop a portfolio of customer accounts by providing strategic guidance on digital advertising and platform adoption. Collaborate with internal teams to share customer insights and ensure continuous product improvement.
Requirements
Requires experience in B2B customer relationship management within SaaS or digital advertising environments. Candidates must be fluent in both English and Portuguese with strong consultative and communication skills.
Full job description
Customer Success Manager (Portuguese Speaking)
PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH
As a Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform. You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth. Working closely with customers and teams across Smartly, you’ll also bring customer feedback into the business to help us continuously improve our products and customer experience.
What You Will Do
Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals.
Advise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption.
Identify opportunities to grow customer relationships by expanding product adoption and connecting Smartly’s solutions to customers’ evolving business needs.
Build strong knowledge of the Smartly platform and the digital advertising ecosystem so you can confidently solve customer challenges and provide practical, consultative guidance.
Scope and lead product trials and support customers through adoption, helping them understand how Smartly can improve their advertising workflows and outcomes.
Collaborate with Customer Success, Product, and other teams across Smartly to share customer insights, resolve challenges, and maintain a strong feedback loop.
Develop an understanding of the industries and markets your customers operate in, using those insights to provide relevant recommendations and strengthen long-term partnerships.
What We Are Looking For
Experience managing and developing B2B customer relationships, ideally within SaaS, digital advertising, marketing technology, or an agency environment.
A consultative approach to customer success, with the ability to understand business challenges and translate them into practical solutions.
Strong communication and relationship-building skills, including the ability to explain complex concepts clearly to different audiences.
Commercial awareness and the ability to identify opportunities to grow customer relationships and product adoption.
An interest in digital advertising and technology, with the curiosity to build deep knowledge of Smartly’s products and the wider advertising ecosystem.
Professional spoken and written English and fluency in Portuguese.
Willingness to travel for customer meetings, conferences, and industry events when needed.
What We Offer You
At Smartly, we offer a place where you can advance your career. Here, you'll find:
An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Apply Now and Build Your Future with Smartly!
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together
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About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Smartly is the leading AI-powered advertising technology company transforming ad experiences.
Industry
Advertising Services
Company size
501-1,000 employees
Founded
2013
Headquarters
Helsinki
LinkedIn followers
57,457
Total funding
$23M
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Join our global team to transform ad experiences for brands and their consumers.
Offices: Elielinaukio 2G, Helsinki, FI · Schiffbauerdamm 12, Berlin, 10117, DE · 11 Hill’s Place, West End House, London, England W1F 7SE, GB · 101 Greenwich St, 24th Floor, New York, NY 10006, US · 300 Montgomery St, Suie 200, San Francisco, California 94104, US
Facebook AdvertisingDemand Side PlatformRetargetingCampaign OptimizationFeed-based AdsProgrammatic optimizationSelf-service ad management toolCustomizable reportingProduct feed based adsMulti-product ads
How many Customer Service & Support jobs are open in São Paulo, Brazil right now?
There are currently 1,220 open customer service & support positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in São Paulo, Brazil?
Companies currently hiring include Accor, Grupo Amil, Santander, Wise, Iguatemi S.A., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in São Paulo, Brazil?
Yes — 472 of the 1220 open customer service & support positions offer remote or hybrid work (110 remote, 362 hybrid).
How do I apply for Customer Service & Support jobs in São Paulo, Brazil?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.