São Paulo, São Paulo, Brazil · Hybrid
$8k–$11k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: AML investigations, Financial crime prevention, Transaction monitoring, KYC, Fraud detection
São Paulo, São Paulo, Brazil · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: VIP account management, Customer relationship management, Revenue analysis, Responsible gaming, Anti-money laundering
São Paulo, São Paulo, Brazil · Hybrid
The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting peop…
Skills: Customer service, CRM, Excel, Data analysis, Inventory management
São Paulo, São Paulo, Brazil · On-site
Somos a Coca-Cola FEMSA (KOF), uma das maiores engarrafadoras e comerciantes do mundo em volume do sistema Coca-Cola. Diariamente atendemos mais de 381 milhões de pessoas na América Latina. Operando 56 unidades de manufa…
Skills: Customer service, HR administration, ServiceNow, SAP HR, Data entry
São Paulo, São Paulo, Brazil · On-site
Transformar vidas com saúde é o que nos move! Atuamos em todo o Brasil por meio de duas unidades de negócios, Amil e Rede Total Care, com mais de 1.500 hospitais credenciados e uma rede própria de hospitais, clínicas, ce…
Skills: Hospital admission, Patient reception, Administrative routines, Microsoft Office, Bed management
São Paulo, São Paulo, Brazil · Hybrid
Junte-se a nós como Analista de Customer Experience PROPÓSITO DA VAGA Esta função existe para garantir a melhor experiência possível para o cliente, acompanhando pedidos, analisando indicadores de serviço, resolvendo pro…
Skills: Customer Experience, Supply Chain, Logistics Operations, Excel, PowerPoint
São Paulo, São Paulo, Brazil · Hybrid
ABOUT US Hedgepoint operates across five continents, connecting local and global markets, helping to protect against price volatility in a world in transition. Offering over 450 hedging products across 50+ commodities an…
Skills: Client Services, Financial Markets, Derivatives, Excel, Customer Support
São Paulo, São Paulo, Brazil · Hybrid
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Service Desk, Field Engineering, Google Workspace, Endpoint Management, Zoom
São Paulo, São Paulo, Brazil · On-site
Estag Cluster Processos J6 Country: Brazil A área de Customer Experience & Atendimento é responsável por compreender, antecipar e influenciar decisões estratégicas, além de apoiar a gestão do atendimento, garantindo impa…
Skills: Customer Experience, Data Analysis, Reporting, Benchmarking, Market Research
São Paulo, São Paulo, Brazil · Hybrid
Company Overview A Solva é uma empresa de serviços compartilhados da DiDi Global, a maior plataforma de conveniência e transporte por aplicativo do mundo, presente em mais de 10 países. No Brasil, a DiDi é conhecida pela…
Skills: Debt collection, Negotiation, Customer service, Communication, CRM
São Paulo, São Paulo, Brazil · Hybrid
Office Manager, São Paulo, Brazil Drive operational excellence and be the backbone of LATAM offices, supporting administration, finance, and internal coordination. “This is a fantastic opportunity to play a central role …
Skills: Office administration, Finance coordination, Vendor management, Invoicing, Compliance
São Paulo, São Paulo, Brazil · On-site
Espec Clientes B1 I Country: Brazil Se você tem vontade de crescer e aprender sempre, e tem paixão em lidar com pessoas, esse pode ser o seu lugar! O Santander é um ecossistema em crescimento, que tem o propósito de cont…
Skills: Client relationship management, Consultative sales, Financial solutions, Business banking, Risk management
São Paulo, São Paulo, Brazil · On-site
Job Description SummaryCustomer Service Staff Responsible for Winning Business Works with some autonomy but is generally subject to standard sales practices and procedures. The role is subject to periodic review of sales…
Skills: Sales, Strategic vision, Communication skills, Interpersonal skills, Leadership
São Paulo, São Paulo, Brazil · On-site
Espec Santander II 8h Country: Brazil Se você tem vontade de crescer e aprender sempre, e tem paixão em impactar pessoas através de suas análises, esse pode ser o seu lugar. O Santander é um ecossistema em constante cres…
Skills: Sales, Customer service, Digitalization, Business development, Product offering
Brasília, Federal District, Brazil · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Scientific Consulting, Technical Training, Customer Service, Equipment Calibration, Quality Control
São Paulo, São Paulo, Brazil · Hybrid
Sobre a Accenture A Accenture ajuda as principais empresas do mundo a se reinventarem, construindo seu núcleo digital e liberando o poder da IA para gerar valor com rapidez em organizações de todos os setores. Nossa estr…
Skills: Customer service transformation, Strategic leadership, Stakeholder management, Project management, Change management
São Paulo, São Paulo, Brazil · Hybrid
Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing,…
Skills: CRM, Excel, Data Analysis, A/B Testing, Workflow Automation
São Paulo, São Paulo, Brazil · Hybrid
Job Summary: jOB DESCRIPTION – IZI - Analista de Implantação e Suporte Técnico de Operações Localização: São Paulo, SP Modelo de Trabalho: Híbrido A EMPRESA A IZI é uma empresa de tecnologia especializada em soluções de …
Skills: Technical Support, Operational Planning, Field Operations, Event Management, Advanced Excel
São Paulo, São Paulo, Brazil · Remote Solely
$2k–$5k/mo
Customer Success Manager Hiring Partner (via Sierra Studio) · Remote (Brazil) · Full-time Compensation: $2,000–$5,000 USD/month CNPJ, depending on experience/fit 💼 About Our Hiring Partner The food industry runs on trus…
Skills: Customer Success, Account Management, Client Onboarding, Relationship Management, SaaS
São Paulo, São Paulo, Brazil · Hybrid
Overview CARREIRAS PARA SORRIR Na PepsiCo, você descobrirá um lugar onde nossa missão é criar sorrisos em todo o mundo. Com um portfólio de mais de 500 marcas adoradas, incluindo Gatorade, Lay’s e Quaker, nosso trabalho …
Skills: Supply chain management, Customer service leadership, Strategic planning, Order fulfillment, Digital transformation
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The FinCrime Investigator will conduct in-depth investigations into suspicious financial activities and transactions to prevent money laundering and fraud. They will also collaborate with internal teams to improve detection rules and provide expertise on complex cases.
Candidates should have at least 2 years of experience in operations or compliance, specifically within financial crime or AML. Strong analytical skills, proficiency in English, and the ability to produce detailed investigation reports are essential.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities. You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise’s risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform.
Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources.
Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes.
Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.
Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data.
Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights.
Prepare detailed and comprehensive investigation reports, documenting findings and recommendations.
Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise.
Mentor and train other team members on FinCrime investigation techniques and best practices.
Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements.
Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes.
Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams.
Liaise with financial institutions and law enforcement agencies as needed.
Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection.
Maintain accurate and complete records of all investigations and related activities.
Provide input on process improvements and backlog exercises.
Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.
Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency.
KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.
Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.
2+ years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or AML processes.
Proven ability to conduct thorough and objective investigations, analyze complex data, and draw logical conclusions.
Exceptional analytical and problem-solving skills, with a keen attention to detail.
Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported.
Ability to work independently and make decisions within well-defined procedures.
Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations.
Willingness to work flexible hours, including shifts, weekends, and public holidays as needed.
Proactive attitude with a willingness to learn and develop in the financial crime domain.
Ability to work autonomously within established procedures and practices. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks.
Bachelor’s degree in Finance, Business Administration, Law, Criminal Justice, or a related field.
Experience in financial services, compliance, or a related field, with a focus on FinCrime investigations
Relevant certifications such as CAMS, CFCS, ICA, or equivalent.
Experience working in a global financial institution or fintech company.
Knowledge of SQL or other data analysis tools.
Please submit your resume in English. We want to be sure we give everyone's application a fair review! Resumes in Portuguese will not be consider.
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is dual listed on Nasdaq in the US (WSE) on the London Stock Exchange under the ticker, WISE. 19 million people and businesses use Wise globally. In fiscal year 2026, Wise supported around 19 million people and businesses, processing over $240 billion in cross-border transactions and saving customers over $3 billion. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
There are currently 1,220 open customer service & support positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Grupo Amil, Santander, Wise, Iguatemi S.A., among others. Browse the listings above to see every active employer.
Yes — 472 of the 1220 open customer service & support positions offer remote or hybrid work (110 remote, 362 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
