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Part-time
Competitive benefits options
Posted 1d ago
Apply by Dec 10
~40 hrs/week
Responsibilities
The role involves billing shipments, resolving documentation errors, and assisting customers with inquiries regarding rates and invoices. Additionally, the representative performs general clerical duties and processes freight documentation.
Requirements
Candidates must have at least 2 years of customer service experience and proficiency in Microsoft Office, typing, and 10-key skills. The position requires the ability to work various shifts, including nights and weekends, and the physical capability to work on a loading dock.
Full job description
What you’ll need to succeed as a Customer Service Representative at XPO
Minimum qualifications:
2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
Transportation experience
Excellent verbal and written communication skills
About the Customer Service Representative job
Pay, benefits and more:
Pay starts at $23.57
Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week
What you’ll do on a typical day:
Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short, and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
XPO provides world-class transportation solutions to the most successful companies in the world. We have a high-energy team around the globe focused on being the best in the industry. Given the scope of our business, there are opportunities to do satisfying work in many different fields, and at all levels of experience. If you’re ready to move the world forward, we’d like to invest in you. (NYSE: XPO)
Offices: Five American Lane, Greenwich, CT 06831, US · 5425 Dixie Rd, Mississauga, ON L4W 1E6, CA · Chemin de Poupry, Dambron, Center 28140, FR · 1449 Oakland Rd NW, Lawrenceville, GA 30044, US · 4035 Piedmont Pkwy, High Point, NC 27265, US