To be a family that uses our collective superpowers to do significant good. Master Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ! As our Return…
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Phoenix, Arizona, United States · On-site
$29/hr–$31/hr
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$19/hr–$22/hr
Full-time
Health insurance, 401(k) match, Tuition assistance, Employee assistance program, Paid holidays, Paid time off
Posted 5d ago
Apply by Aug 13
~40 hrs/week
Responsibilities
The Returns Coordinator manages customer return requests, identifies root causes, and coordinates with internal departments to ensure efficient resolution. They also handle logistics claims, warranty processing, and maintain accurate documentation for all return and replacement activities.
Requirements
Candidates must have at least two years of customer service experience, preferably within warehousing, inventory control, or reverse logistics. Strong analytical, problem-solving, and communication skills are essential for success in this role.
Full job description
To be a family that uses our collective superpowers to do significant good.
Master Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ!
As our Returns Coordinator you’ll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.
Pay Range:$19.00 - $22.00 / Hourly
What you will do?
Manage customer return requests through Zendesk, ensuring accurate, timely resolution
Coordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisions
Submit and track logistics claims, helping resolve shipment or product issues quickly
Identify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolution
Exercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impact
Process credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolution
Manage order cancellation requests efficiently while maintaining clear communication with customers and internal teams
Analyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisions
Maintain accurate documentation and order paperwork to meet customer requirements and internal process standards
Enter replacement orders as needed to support timely customer issue resolution
Follow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updates
Serve as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updates
Collaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experience
Support additional team and department priorities as assigned
What you bring to the table!
Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment
Strong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficiently
Customer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholders
Collaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvement
Ability to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibility
Strong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiences
Why do you want to work with us?
Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future: 401(k) match program where you are vested from day-one
Invest in Your Education: Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones
At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.
What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.
This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.
We’re more than just parts, we are a family that uses our collective superpowers to do significant good!
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
501-1,000 employees
Founded
1967
Headquarters
Phoenix, AZ
LinkedIn followers
19,539
THE PRODUCTS AND SOLUTIONS YOU NEED, FROM PEOPLE WHO CARE.
Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
Inspired by our founder’s vision for building a business around personal bonds and integrity, we embrace visionary thinking and prioritize the end goal over short-term wins. Our people are empowered to make real-time decisions and place the needs of our customers above all. Master Electronics thrives on collaborating with our customers and suppliers to design creative solutions to their purchasing, supply chain and business challenges. Our experience, speed and flexibility let us adapt and innovate, which allows companies to bring their visions to life.
Our culture puts people first and drives innovation every day. This commitment has earned us recognition as a 2025 Arizona Top Workplace, as well as national honors in the 2025 Spring Culture Excellence Awards for Innovation and Work-Life Flexibility. Because when our people thrive, so do our partnerships.
Offices: 2425 S 21st St, Phoenix, AZ 85034, US · 1301 Olympic Boulevard, Santa Monica, CA 90404, US · 4699 Old Ironside Drive, Suite 190, Santa Clara, CA 95054, US · 3100 N.W. 36th St., Miami, FL 33142, US · 86 Jalan Sejahtera Ria, Taman Sejahtera Ria 14000 Bukit Mertajam, Penang, MY