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The Client Success Manager owns the client relationship from sales handoff through ongoing service to ensure a seamless experience and long-term retention. They act as a bridge between clients and the culinary team to manage logistics, resolve concerns, and drive reengagement.
Requirements
Candidates should have experience in client success, account management, or hospitality with strong interpersonal and organizational skills. Proficiency in CRM tools and the ability to manage data-driven performance metrics are essential for this role.
Full job description
Description
Tiny Spoon Chef is actively looking for a Client Success Manager to become a valuable
part of our team!
Why This Role Matters
We're more than just a culinary service; we're culinary nerds who turn food into pure
magic! Our secret ingredient? A team of Client Success Managers who make sure our
client experience is nothing short of extraordinary. You will work closely with our culinary
team to identify client needs, provide exceptional support, and develop long-term
relationships. In addition, you will work closely with our team of chefs, ensuring they are
provided with a respectful and joyful workplace.
Client communication is paramount at TSC. You will assess incoming client
communication, leads, and questions and determine what comes next. You will reach
out to existing clients for client retention check-ins and work with our chefs to support
lasting client relationships.
Role Overview
The Client Success Manager (CSM) owns the client relationship from the moment a new client is handed off by the Sales team. The CSM is accountable for client experience, retention, communication, and reengagement - making sure every client is supported, gets consistent value from their chef, and chooses to stay with Tiny Spoon Chef for the long term.
The CSM is equal parts relationship manager, problem-solver, and client advocate. The CSM works to build trust, resolve challenges, and ensure clients continue to see value in their relationship with Tiny Spoon Chef.
Compensation
Wage: $50,000-$54,000
Bonus based on quarterly KPI’s
Work Schedule: Monday to Friday, with a start time around 8:00 AM MST end time 5:00 PM MST. Some evening work is required, and an additional hour on Sundays may be needed for time-sensitive correspondence follow-up on rotation with the Client Success Team. While this is a fully remote position, you may be required to travel to in-person meetings 1-2 times a year.
Please note that we use E-Verify to electronically confirm Form I-9 information to verify employee's identity and employment eligibility.
Benefits:
Retirement Plan, 401k and 401k Matching
Health, Dental and Vision Insurance (After 90 days of employment)
Short & Long Term Disability
Life Insurance
Accident & Critical Illness Insurance
Flexible Spending Account (FSA)
Dependent Care Account (DCA)
Paid Time Off
Profit Sharing
Core Purpose and Responsibilities
Own the Client Experience - Own the client relationship from Sales handoff through ongoing service, ensuring a seamless onboarding experience, strong chef-client match, and proactive support through the first five visits and beyond.
Strengthen Relationships & Drive Retention - Build lasting client relationships through proactive communication, personalized support, and regular engagement that keeps clients satisfied, active, and committed to long-term service.
Manage Communication & Resolve Concerns - Serve as the trusted bridge between clients, chefs, and TSC, setting clear expectations, facilitating effective communication, managing logistics, and resolving concerns promptly and professionally.
Drive Reengagement & Win-Back - Identify at-risk and lapsed clients, understand the reasons for disengagement, and lead efforts to rebuild relationships and restore service.
Generate Advocacy & Referrals - Turn exceptional client experiences into growth by proactively generating referrals, reviews, testimonials, and word-of-mouth advocacy.
Requirements
Qualification and Skills
Experience in client success, account management, hospitality, or another relationship-driven service role.
Excellent communication and interpersonal skills - warm, clear, and professional in every interaction.
Strong organizational skills and the ability to manage many client relationships at once without losing detail.
A proactive problem-solver who anticipates issues rather than reacting to them.
Comfortable with data - tracking KPIs, interpreting NPS, and reporting clearly on performance.
A natural relationship-builder who is genuinely motivated by client happiness.
Confident asking for referrals and able to recognize the right moment to do so.
Calm, diplomatic, and fair when mediating between a client and a chef.
Self-directed and accountable; treats retention, satisfaction, and growth as personal responsibilities.
Comfortable with CRM and communication tools, and quick to learn new systems.
Tiny Spoon Personal Chefs create exceptional meals in your home, customized to every detail!
Industry
Food and Beverage Services
Company size
51-200 employees
Founded
2013
Headquarters
Boston , Massachusetts
LinkedIn followers
3,522
At Tiny Spoon Chef, we love creating meals that serve as the backdrop to new relationships, great conversations, and lasting memories.
Our focus is weekly meal service for you and your family - building relationships around delicious food is what we love. But we also like to get creative!
Offices: Boston , Massachusetts 02148, US · Westport, Connecticut, US
Personal ChefFoodHigh Touchand LocalCookingFood and BeverageFood Processing
How many Hospitality jobs are open in Phoenix, AZ right now?
There are currently 1,517 open hospitality positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Phoenix, AZ?
Companies currently hiring include Domino's, Atlas Franchise West, Inc, Pacific Hospitality Group, Inc, Pyramid Global Hospitality, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Phoenix, AZ?
Yes — 65 of the 1517 open hospitality positions offer remote or hybrid work (40 remote, 25 hybrid).
How do I apply for Hospitality jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.