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National Vision Inc.
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$17/hr–$18/hr
Full-time
high school
Health insurance, Paid time off
Posted 2h ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for providing exceptional guest service by managing check-in and check-out processes and handling guest inquiries. They also coordinate with housekeeping and maintenance teams to ensure operational standards and guest satisfaction are maintained.
Requirements
Candidates must have a high school diploma or GED and possess strong communication and multitasking skills. Previous hospitality or customer service experience is preferred, along with the ability to work flexible shifts including evenings and weekends.
Full job description
Front Desk Agent (Guest Service)
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check-in/check-out, and assists with daily front office operations.
Essential Functions
Greet guests warmly and provide efficient check-in and check-out services.
Handle guest questions, requests, and concerns in a professional and timely manner.
Process reservations, room assignments, and payment transactions accurately.
Follow cash handling procedures and front office policies.
Maintain brand, product, and service standards at the front desk and lobby.
Coordinate with housekeeping and maintenance to meet guest needs.
Answer phones, manage emails, and respond to guest inquiries.
Support loyalty programs and local marketing initiatives as directed.
Maintain cleanliness and organization of the front desk and lobby area.
Perform other duties as assigned.
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.
Qualifications
Experience
Customer service or hospitality experience preferred (hotel front desk a plus).
Education
High school diploma or GED required.
Skills & Abilities
Friendly, professional communication skills with a service-first mindset.
Ability to multitask and stay calm in a fast-paced environment.
Reliable, punctual, detail-oriented, and professional.
Strong problem-solving and guest recovery skills.
Availability
Scheduling may include evenings, weekends, and holidays based on operational needs.
Physical Requirements
Ability to stand for extended periods and lift up to 50 pounds as needed.
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: Front Office Manager and/or other designated Company leadership
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status
Related keywords
Front DeskGuest ServiceHospitalityHotel OperationsCheck-inCheck-outReservationsCash HandlingPMSOperaOnQChoice AdvantageCustomer ServiceExtended-stayLobby Management
We take care of hotels like they’re our own - focused on people, operations, and long-term value
Industry
Hospitality
Company size
2-10 employees
Founded
2017
Headquarters
Kennewick, WA
LinkedIn followers
481
Ignite Hotels is a privately held hotel ownership and management company focused on the long-term operation of branded select-service and extended-stay properties in the Western United States.
We take a hands-on approach to operations, emphasizing team culture, guest experience, and disciplined asset management.
Our portfolio includes nationally recognized brands, with a focus on stable markets and sustainable growth.
We are long-term owners who prioritize operational excellence, financial discipline, and strong on-property leadership teams.
Offices: 1101 N Columbia Center Blvd, Kennewick, WA 99336, US