About The RoleMerchandise Operations Specialist - Earning potential up to $ 20.40 ($17.50 plus incentive programs) Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to l…
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$16/hr–$17/hr
Full-time
Health Insurance, Stock Options, 401k, Paid Time Off, Paid Parental Leave, Employee Stock Purchase Plan
Posted 4d ago
~40 hrs/week
Responsibilities
Inspect consigned luxury products for condition and acceptance standards while ensuring monthly quota goals are met. Utilize technology to capture key product information and provide accurate product specifications.
Requirements
Candidates should have experience in a warehouse production or retail environment and possess basic computer skills. Attention to detail, self-motivation, and the ability to work in a fast-paced environment are essential.
Full job description
About The Role
Merchandise Operations Specialist - Earning potential up to $ 20.40 ($17.50 plus incentive programs)
Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Specialist, you will inspect the condition and gather pertinent information for all products that funnel into our warehouse, ranging from designer clothing and handbags to fine jewelry and watches. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
In addition to hourly base pay, we also offer:
Tenure-based pay program: Get rewarded for your commitment with 2 automatic pay increases during your first 12 months, up to $0.75 MORE PER HOUR.
Pay for Performance program: Opportunity to earn a monthly bonus equivalent up to $2.30 more per hour when exceeding your performance goals.
*$50 in monthly food credits to apply to snacks and meals that are available for purchase on site.
What You Get To Do Everyday
Inspect consigned luxury products for condition and acceptance standards (Quality Control)
Input product specifications into company internal inventory system
Ensure monthly quota goals are met while upholding the highest company processing and quality standards
Utilize technology to capture key product information
Provide pertinent and accurate product information such as measurements
What You Bring To The Role
Minimum Requirements:
Adaptability and openness to change while maintaining a positive perspective
Experience working in a warehouse production, retail, or similar environment
Basic competency in computer usage with comfort learning new technologies
Proven ability to excel in a high-volume, repetitive, goal-driven environment
Self-motivation and a drive to achieve results
Exceptional attention to detail and organization skills
Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
Ability to stand for up to 8 hours at a time
Ability to read and write in English
Ability to take feedback/coaching and implement to improve and develop skills
Ability to follow and reference training guides
Ability to work both independently and collaboratively with a team
Ability to use available resources to make informed decisions with some degree of subjectivity, or able to appropriately partner with peers or leaders when decisions are unclear
Preferred Requirements:
Basic proficiency with Mac OS and Google Suite
Demonstrated ability to recognize opportunities within processes and provide constructive feedback
Interest in the fashion or retail markets and current trends
Compensation, Benefits, + Perks
Hourly base pay + incentive pay based on performance/quota targets achieved. Applicable to employees who work a minimum of 40 hours per month.
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
State of the art, climate-controlled warehouse facility
The expected hourly rate for this role is $16.50-$17.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion programhere.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
Industry
Retail Apparel and Fashion
Company size
1,001-5,000 employees
Founded
2011
Headquarters
San Francisco, CA
LinkedIn followers
211,223
Total funding
$358M
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US