Chicopee, Massachusetts, United States · On-site
$70k–$100k/yr
Job DetailsJob Location: Springfield - Chicopee, MA 01020Salary Range: $70,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beg…
Skills: Cloud phone implementation, Customer success, Project management, Telecommunications, VoIP
Allentown, Pennsylvania, United States · On-site
$22/hr–$40/hr
Job DetailsJob Location: Allentown - Allentown, PA 18103Travel Percentage: Road WarriorCTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a …
Skills: Audiovisual installation, Video wall construction, Color balancing, Windows OS configuration, Networking
Chicopee, Massachusetts, United States · On-site
$19/hr–$23/hr
Job DetailsJob Location: Springfield - Chicopee, MA 01020Salary Range: $19.00 - $23.00 HourlyTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our miss…
Skills: Inventory management, Shipping, Receiving, Order entry, Order tracking
Raleigh, North Carolina, United States · On-site
$65k–$130k/yr
Job DetailsJob Location: Raleigh - Raleigh, NC 27606Travel Percentage: Up to 50% Who We Are CTI has been a leading Audio Visual provider for over 37 years. Since we began in 1988, our mission has been simple: to provide …
Skills: AV system design, Signal flow diagrams, System drawings, Visio, CAD
Nocatee, Florida, United States · On-site
$70k–$90k/yr
Job DetailsJob Location: Jacksonville - Ponte Vedra, FL 32081-1542Salary Range: $70,000.00 - $90,000.00 Salary/yearTravel Percentage: Road WarriorCTI has been a leading audiovisual provider since we began in 1988, and fr…
Skills: Audio-visual integration, System commissioning, Troubleshooting, Preventative maintenance, System configuration
West Allis, Wisconsin, United States · On-site
$55k–$85k/yr
Job DetailsJob Location: Milwaukee - West Milwaukee, WI 53219Travel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beginning, our mission has been simple: to provid…
Skills: Troubleshooting, AV systems, Crestron, Extron, Biamp
Indianapolis, Indiana, United States · On-site
$70k–$80k/yr
Job DetailsJob Location: Indianapolis - Indianapolis, IN 46220Salary Range: $70,000.00 - $80,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the…
Skills: Audio-visual integration, System commissioning, Troubleshooting, Preventative maintenance, System configuration
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: Charlotte - Charlotte , NC 28273Travel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fa…
Skills: Audio visual design, Signal flow design, Design diagrams, AV integration, Customer service
Kentwood, Michigan, United States · On-site
Job DetailsJob Location: Grand Rapids - Wyoming, MI 49548CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.…
Skills: Audio visual installation, Video conferencing equipment, Rack fabrication, Cable termination, Blueprint reading
Nocatee, Florida, United States · On-site
$75k–$110k/yr
Job DetailsJob Location: Jacksonville - Ponte Vedra, FL 32081-1542Salary Range: $75,000.00 - $110,000.00 Salary/yearTravel Percentage: Up to 25%Who We Are CTI has been a leading Audio Visual provider for over 38 years. S…
Skills: Audio Visual design, Signal flow diagrams, System drawings, Visio, CAD
Piscataway, New Jersey, United States · On-site
$20/hr–$35/hr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $20.00 - $35.00 HourlyTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mi…
Skills: Audio-visual installation, Video conferencing equipment, Rack fabrication, Cable termination, Blueprint reading
Allentown, Pennsylvania, United States · On-site
$60k–$90k/yr
Job DetailsJob Location: Allentown - Allentown, PA 18103Travel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fa…
Skills: Audio-visual integration, System installation, Commissioning, Troubleshooting, Preventative maintenance
Houston, Texas, United States · On-site
$80k–$110k/yr
Job DetailsJob Location: Houston - Houston , TX 77055Salary Range: $80,000.00 - $110,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the beginnin…
Skills: Project management, Audio visual integration, Customer service, Budget management, Team leadership
Bentonville, Arkansas, United States · On-site
Job DetailsJob Location: Bentonville - Bentonville, AR 72712CTI has been a leading AV provider for over 36 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, o…
Skills: Audio visual systems, AV gear maintenance, Executive meeting support, System installation, Break/fix support
Raleigh, North Carolina, United States · On-site
$45k–$55k/yr
Job DetailsJob Location: Raleigh - Raleigh, NC 27606Salary Range: $45,000.00 - $55,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the beginning …
Skills: Office coordination, Administrative support, Operations management, Scheduling, Logistics
Piscataway, New Jersey, United States · On-site
$45k–$60k/yr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $45,000.00 - $60,000.00 Salary/yearTravel Percentage: Up to 25%Location: Piscataway, NJ Type: Full-Time, On-Site, Monday - Friday 8 am - 5 pm CTI ha…
Skills: Project management, Communication, Scheduling, Administrative support, Problem-solving
Charlotte, North Carolina, United States · On-site
$45k–$55k/yr
Job DetailsJob Location: Charlotte - Charlotte , NC 28273Salary Range: $45,000.00 - $55,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the begin…
Skills: Office coordination, Administrative support, Operations management, Scheduling, Logistics
Chicopee, Massachusetts, United States · On-site
$75k–$100k/yr
Job DetailsJob Location: Springfield - Chicopee, MA 01020Salary Range: $75,000.00 - $100,000.00 Salary/yearTravel Percentage: Road WarriorCTI has been a leading audiovisual provider since we began in 1988, and from the b…
Skills: Audio-visual integration, System installation, Troubleshooting, Preventative maintenance, System configuration
Nashville, Tennessee, United States · On-site
Job DetailsJob Location: Nashville - Nashville, TN 37217Travel Percentage: Up to 50% Audiovisual Integration Technician CTI has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been s…
Skills: Audio visual installation, Video conferencing equipment, Rack fabrication, Cable termination, Blueprint reading
Piscataway, New Jersey, United States · On-site
$45k–$60k/yr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $45,000.00 - $60,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the begi…
Skills: Customer service, Scheduling, Communication, Problem-solving, Administrative support
Chicopee, Massachusetts, United States • On-site
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The specialist is responsible for configuring and deploying cloud phone environments while ensuring a seamless onboarding experience for business customers. They will also provide ongoing technical support, conduct end-user training, and manage telephone number porting processes.
Candidates should have experience with cloud-based telephony platforms like Zoom Phone and possess strong project management and communication skills. A background in telecommunications, VoIP, or technical support is required, and an associate's degree is preferred.
Job DetailsJob Location: Springfield - Chicopee, MA 01020Salary Range: $70,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
So, what are we looking for?
We are looking for a Cloud Phone Implementation & Customer Success Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. To support our growing telecommunications practice, this post-sale role is responsible for ensuring a seamless customer onboarding experience by coordinating, configuring, and supporting Cloud Phone deployments for business customers.
The ideal candidate combines strong project management, communication, and technical skills with a commitment to delivering exceptional customer service.
What are your responsibilities?
Configure and customize Cloud Phone environments based on customer requirements.
Program users, call routing, auto attendants, call queues, business hours, voicemail settings, and other telephony features.
Validate system functionality and ensure customer solutions are properly configured before deployment.
Assist customers with best practices and adoption of Zoom Phone services.
Coordinate telephone number port requests and migrations.
Collect and validate required documentation from customers.
Work with carriers and providers to monitor and expedite porting activities.
Communicate porting status and key milestones throughout the implementation process.
Provide onsite and remote support for Cloud Phone customers.
Deliver end-user and administrator training.
Troubleshoot and resolve telephony-related issues.
Serve as a trusted advisor during and after implementation.
Will you fit in?
Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their time cards every day are not what we are looking for.
You can work independently with minimal guidance, but aren’t afraid to ask the right questions when you need help.
You have strong verbal and written communication skills, and can be the face of our company to our clients.
Does experience count?
Experience with Zoom Phone, Zoom Workplace, or other cloud-based telephony platforms.
Experience coordinating telephone number porting projects.
Telecommunications, VoIP, UCaaS, or networking experience.
Previous experience in technical support, implementation, or customer success roles.
Project management experience or related certifications.
Education: an associate's degree is preferred, but not required. We take into account your experience/skill level, as well as what you bring to the table as an individual.
Customer Service Experience: A must! As you can see, our customers are #1, and we need someone who can take care of them and treat them as such.
Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
What’s in it for you?
At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally.
Salary range: $70,000 to $100,000 (DOE)
Employer-matched medical and dental insurance (available after 60 days of employment)
Employer-matched 401 (k) up to 3% (after 6 months of employment)
Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon first day of employment
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan.
Life Insurance and Long- and Short-Term Disability: 100% paid by CTI.
CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Qualifications
CTI, the largest privately held AV integration and events provider in the United States, provides audiovisual, IT, and UCC solutions, including engineering, design, installation and integration, maintenance, and service. Headquartered in St. Louis, Missouri, CTI serves customers in the US from 45 locations globally with the addition of our European offices. CTI has served clients in the corporate, education, higher-ed, healthcare, house of worship, government, sports, and broadcast markets since 1988. From a single room to the largest Fortune 100 companies, the team at CTI has the experience and expertise you need for a successful event or integration. Exploring a new career? All CTI jobs are posted at https://www.cti.com/careers/
Offices: 11653 Adie Rd., St. Louis, MO 63043, US · 13228 W. 99th Street, Lenexa, KS 66215, US · 2013 Fletcher Creek Dr, Memphis, Tennessee 38133, US · 14990 Shepard Street, Suite 600, Omaha, NE 68138, US · 2500 n Main St, Peoria, Illinois 61611, US
CTI, the largest privately held AV integration and events provider in the United States, provides audiovisual, IT, and UCC solutions, including engineering, design, installation and integration, maintenance, and service. Headquartered in St. Louis, Missouri, CTI serves customers in the US from 45 locations globally with the addition of our European offices. CTI has served clients in the corporate, education, higher-ed, healthcare, house of worship, government, sports, and broadcast markets since 1988. From a single room to the largest Fortune 100 companies, the team at CTI has the experience and expertise you need for a successful event or integration. Exploring a new career? All CTI jobs are posted at https://www.cti.com/careers/
Offices: 11653 Adie Rd., St. Louis, MO 63043, US · 13228 W. 99th Street, Lenexa, KS 66215, US · 2013 Fletcher Creek Dr, Memphis, Tennessee 38133, US · 14990 Shepard Street, Suite 600, Omaha, NE 68138, US · 2500 n Main St, Peoria, Illinois 61611, US
