Piscataway, New Jersey, United States · On-site
$45k–$60k/yr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $45,000.00 - $60,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the begi…
Skills: Customer service, Scheduling, Communication, Problem-solving, Administrative support
Reston, Virginia, United States · On-site
$70k–$130k/yr
Job DetailsJob Location: Washington DC - Reston , VA 20190Salary Range: $70,000.00 - $130,000.00 Salary/yearTravel Percentage: Road WarriorCTI has been a leading audiovisual provider since we began in 1988, and from the …
Skills: Audio-visual integration, System installation, Troubleshooting, Preventative maintenance, System configuration
Nampa, Idaho, United States · On-site
$75k–$100k/yr
Job DetailsJob Location: Boise - Nampa, ID 83687Salary Range: $75,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 25%Audio Visual Design Engineer CTI has been a leading Audio Visual provider for over 38 years. S…
Skills: Audio visual design, Signal flow design, Design diagrams, AV integration, Customer service
Charlotte, North Carolina, United States · On-site
$55k–$85k/yr
Job DetailsJob Location: Charlotte - Charlotte , NC 28273Travel Percentage: Up to 50% CTI has been a leading audio-visual provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fant…
Skills: Audio-visual integration, System commissioning, Troubleshooting, Preventative maintenance, System configuration
Piscataway, New Jersey, United States · On-site
$85k–$110k/yr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $85,000.00 - $110,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audio-visual provider for over 38 years. Since we began in 1…
Skills: Audio-visual integration, System commissioning, Troubleshooting, Preventative maintenance, System configuration
Maryland Heights, Missouri, United States · On-site
$40k–$50k/yr
Job DetailsJob Location: St. Louis - Maryland Heights, MO 63043CTi has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTi…
Skills: Scheduling, Customer Service, Administrative Support, Verbal Communication, Written Communication
Marietta, Georgia, United States · On-site
$80k–$120k/yr
Job DetailsJob Location: Atlanta - Marietta, GA 30066Salary Range: $80,000.00 - $120,000.00 Salary/yearTravel Percentage: Up to 50% Welcome to CTI — where work meets play! Since 1988, Conference Technologies, Inc. …
Skills: Project Management, Budget Management, Stakeholder Communication, Risk Management, Technical Documentation
Piscataway, New Jersey, United States · On-site
$65k–$95k/yr
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $65,000.00 - $95,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the beg…
Skills: AV Troubleshooting, Customer Service, Crestron, Extron, Biamp
Rochester, Minnesota, United States · On-site
$18/hr–$35/hr
Job DetailsJob Location: Client Site MN - Rochester, MN 55905Salary Range: $18.00 - $35.00 HourlyTravel Percentage: Up to 50% Audiovisual Integration Technician CTI has been a leading AV provider for over 38 years. Since…
Skills: Audio Visual Installation, Rack Fabrication, Cable Termination, Blueprint Reading, System Maintenance
Allentown, Pennsylvania, United States · On-site
$55k–$85k/yr
Job DetailsJob Location: Allentown - Allentown, PA 18103Salary Range: $55,000.00 - $85,000.00 Salary/yearTravel Percentage: Up to 50% CTI has been a leading audiovisual provider since we began in 1988, and from the begin…
Skills: AV Troubleshooting, Crestron, Extron, Biamp, Poly
Hayward, California, United States · On-site
$70k–$100k/yr
Job DetailsJob Location: San Francisco - Hayward, CA 94545Salary Range: $70,000.00 - $100,000.00 Salary/yearAudio Visual Field Specialist CTI has been a leading audio-visual provider for over 36 years. Since we began in …
Skills: Audio-Visual Technology, Customer Service, Troubleshooting, Preventative Maintenance, System Configuration
Marietta, Georgia, United States · On-site
$80k–$130k/yr
Job DetailsJob Location: Atlanta - Marietta, GA 30066Salary Range: $80,000.00 - $130,000.00Travel Percentage: Up to 50% Who We Are Welcome to CTI — where work meets play! Since 1988, CTI has been a trusted leader i…
Skills: Media System Design, Broadcast Engineering, Signal Flow Analysis, Network Engineering, AutoCAD
Indianapolis, Indiana, United States · On-site
$80k–$110k/yr
Job DetailsJob Location: Indianapolis - Indianapolis, IN 46220Salary Range: $80,000.00 - $110,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the…
Skills: Project Management, AV Integration, Budget Management, Client Relationship Management, Team Leadership
Cumberland County, North Carolina, United States · On-site
$25/hr–$39/hr
Job DetailsJob Location: Client Site NC - Fort Bragg, NC 28310Salary Range: $70,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the…
Skills: AV Installation, AV Integration, Control System Programming, Rack Fabrication, Cable Management
Homewood, Alabama, United States · On-site
Job DetailsJob Location: Birmingham - Homewood, AL 35209Branch Office Coordinator (a.k.a. The Glue That Holds Us Together!) Birmingham, AL - Full-Time and On-Site Join CTI — Leading the AV Industry Since 1988, our …
Skills: Office Coordination, Administrative Support, Operations Management, Scheduling, Logistics Coordination
Homewood, Alabama, United States · On-site
$55k–$85k/yr
Job DetailsJob Location: Birmingham - Homewood, AL 35209Audio Visual Field Specialist CTI has been a leading audio-visual provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fant…
Skills: Audio-Visual Integration, Troubleshooting, Preventative Maintenance, System Commissioning, AV/IT Networking
Homewood, Alabama, United States · On-site
Job DetailsJob Location: Birmingham - Homewood, AL 35209Audiovisual Integration Technician CTI has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic…
Skills: Audio Visual Installation, Rack Fabrication, Cable Termination, Blueprint Reading, System Maintenance
Reston, Virginia, United States · On-site
$75k–$135k/yr
Job DetailsJob Location: Washington DC - Reston , VA 20190Salary Range: $75,000.00 - $135,000.00 Salary/yearTravel Percentage: Up to 25%Who We Are Since we began in 1988, CTI has been a leading audiovisual provider, with…
Skills: AV System Design, Signal Flow Diagrams, Visio, CAD, System Architecture
Maryland Heights, Missouri, United States · On-site
Job DetailsJob Location: St. Louis - Corporate - Maryland Heights, MO 63043Commissioning Technician CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a …
Skills: AV Integration, Rack Building, Networking, Firmware Updates, Schematic Reading
New York, New York, United States · On-site
$90k–$120k/yr
Job DetailsJob Location: Client Site NYC - New York, NY 10001Salary Range: $90,000.00 - $120,000.00 Salary/yearTravel Percentage: Up to 25%Since 1988, CTI has been a trusted leader in audio-visual solutions, built around…
Skills: Cisco Conferencing, Crestron Control Systems, Biamp DSP, AV Troubleshooting, Network Connectivity
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The Service Coordinator is responsible for scheduling nationwide service calls and coordinating with technical staff to ensure timely resolution. They also manage service tickets, handle RMA requests, and maintain communication with clients to ensure high customer satisfaction.
Candidates must have a minimum of a high school diploma and 1-2 years of scheduling experience, preferably in a construction or service environment. Strong verbal and written communication skills and a customer-focused attitude are essential for this role.
Job DetailsJob Location: New Jersey - Piscataway, NJ 08854Salary Range: $45,000.00 - $60,000.00 Salary/yearTravel Percentage: Up to 25%CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTi. We have developed a collaborative and lively working environment, where the best and the brightest AV experts show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
So, where do you fit in?
We are seeking a Service Coordinator to join our operations team at our New Jersey branch in Piscataway, NJ. We are looking for a candidate whose attitude, skills, and work ethic will embody our mission: "to provide a fantastic customer experience." Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come their way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.
These responsibilities will give you an idea, but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees’ strengths:
Answer incoming calls from customers regarding service needs.
Schedule service calls nationwide.
Work with the operations team to schedule available techs for calls.
Follow up with service calls to ensure customer satisfaction.
Ensure that all service tickets are updated in our system.
Initialize RMAs and work with our shipping and receiving department to follow up.
Other duties as assigned.
We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits, you might be what CTI is looking for:
You are willing to fearlessly embrace company culture.
You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
You have strong verbal and written communication skills, and can be the face of our company to our clients.
Minimum high school degree required
1-2 years of scheduling experience, preferably in a construction/service environment
Prefer at least 1-2 years in a corporate or hospitality environment
Customer service experience.
What’s in it for you?
At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:
Base salary $45,000 to $60,000 (DOE).
Employer-matched medical, prescription, and dental insurance. CTI also offers a Vision Insurance discount (available after 60 days of employment).
Employer-matched 401 (k) up to 3% (after 6 months of employment.
Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan.
Long and Short Term Disability 100% paid by CTI.
Life Insurance 100% paid by CTI.
CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Qualifications
CTI, the largest privately held AV integration and events provider in the United States, provides audiovisual, IT, and UCC solutions, including engineering, design, installation and integration, maintenance, and service. Headquartered in St. Louis, Missouri, CTI serves customers in the US from 45 locations globally with the addition of our European offices. CTI has served clients in the corporate, education, higher-ed, healthcare, house of worship, government, sports, and broadcast markets since 1988. From a single room to the largest Fortune 100 companies, the team at CTI has the experience and expertise you need for a successful event or integration. Exploring a new career? All CTI jobs are posted at https://www.cti.com/careers/
Offices: 11653 Adie Rd., St. Louis, MO 63043, US · 13228 W. 99th Street, Lenexa, KS 66215, US · 2013 Fletcher Creek Dr, Memphis, Tennessee 38133, US · 14990 Shepard Street, Suite 600, Omaha, NE 68138, US · 2500 n Main St, Peoria, Illinois 61611, US
CTI, the largest privately held AV integration and events provider in the United States, provides audiovisual, IT, and UCC solutions, including engineering, design, installation and integration, maintenance, and service. Headquartered in St. Louis, Missouri, CTI serves customers in the US from 45 locations globally with the addition of our European offices. CTI has served clients in the corporate, education, higher-ed, healthcare, house of worship, government, sports, and broadcast markets since 1988. From a single room to the largest Fortune 100 companies, the team at CTI has the experience and expertise you need for a successful event or integration. Exploring a new career? All CTI jobs are posted at https://www.cti.com/careers/
Offices: 11653 Adie Rd., St. Louis, MO 63043, US · 13228 W. 99th Street, Lenexa, KS 66215, US · 2013 Fletcher Creek Dr, Memphis, Tennessee 38133, US · 14990 Shepard Street, Suite 600, Omaha, NE 68138, US · 2500 n Main St, Peoria, Illinois 61611, US
