New York, New York, United States · Remote Solely
$25/hr–$36/hr
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Skills: Customer Service, Communication, Problem-solving, CRM Software, Time Management
New York, New York, United States · On-site
$21/hr
The Facilities Porter is responsible for ensuring a clean, safe, and fully functional environment across agency properties. This role covers daily cleaning and upkeep, routine and preventive maintenance, mail and supply …
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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Skills: Plumbing, HVAC, Electrical, Carpentry, Appliance Repair
New York, New York, United States · Remote Solely
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New York, New York, United States · Remote OK
$215k–$230k/yr
Syndax Pharmaceuticals is looking for an Oncology Account Manager – Nashville At Syndax, we are determined to realize a future in which people with cancer live longer and better than ever before. Syndax Pharmaceuticals i…
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New York, New York, United States · On-site
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Skills: Mechanical engineering, Project management, AutoCAD, Mechanical design, Hydronic systems
New York, New York, United States · On-site
$28/hr–$30/hr
Medical Assistant-Family Healthcare-Full Time-Day-MSQ The Medical Assistant is an individual who functions in a support role to Clinical Nurse Manager by providing direct patient care and related activities as assigned. …
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New York, New York, United States · On-site
$100k–$150k/yr
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
$114k–$206k/yr
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Skills: Customer Success, Technical Account Management, Cloud-native architecture, Semantic Layer, AI-driven analytics
New York, New York, United States · On-site
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New York, New York, United States · Hybrid
$115k–$135k/yr
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Skills: B2B marketing, SaaS marketing, Campaign management, Event marketing, Influencer marketing
New York, New York, United States · On-site
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New York, New York, United States · Hybrid
$115k–$135k/yr
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Skills: B2B marketing, SaaS marketing, Campaign management, Event marketing, Influencer marketing
New York, New York, United States · On-site
$105k–$140k/yr
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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Skills: Network deployment, Structured cabling, Fiber optic installation, Wireless equipment provisioning, Team leadership
New York, New York, United States · On-site
$55/hr–$64/hr
To perform CT Scan studies of anatomical areas as ordered/directed, according to established standards and procedures. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an envir…
Skills: CT Scanning, Radiologic Technology, Radiography, Fluoroscopy, Portable Radiology
New York, New York, United States • Remote Solely
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The representative will serve as the primary point of contact for customer inquiries via phone, email, and online platforms while managing service scheduling. They are also responsible for maintaining accurate CRM records and collaborating with internal teams to ensure high-quality service delivery.
Candidates must have proven experience in customer service and possess exceptional verbal and written communication skills. Proficiency in CRM software and the ability to work independently in a dedicated home office environment are required.
Job Overview
Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States.
As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience.
Responsibilities
Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.
Provide accurate and helpful information regarding our services, pricing, and scheduling.
Efficiently manage and resolve customer issues and complaints with professionalism and empathy.
Schedule service appointments and coordinate with our technical teams to ensure timely service delivery.
Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system.
Process service requests, forms, and applications in a timely manner.
Follow up with customers to ensure their issues are resolved and they are satisfied with our service.
Collaborate with internal departments to streamline processes and improve the overall customer experience.
Consistently represent the company’s values of honesty, dependability, and integrity in all communications.
Qualifications
Proven experience in a customer service, client support, or a similar role.
Exceptional verbal and written communication skills with a professional telephone manner.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in using CRM software and other standard office applications.
Excellent organisational and time-management skills, with the ability to multitask effectively.
A high degree of empathy, patience, and a customer-centric attitude.
The ability to work independently and effectively in a remote setting.
A dedicated, quiet home office space with a reliable, high-speed internet connection is required.
Experience in the electrical or a related trade industry is advantageous but not essential.
Transform your vision into reality with our expert construction solutions.
Offices: Dubai, Dubai, AE
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