Lobby Ambassador for Luxury Condominium in Downtown Miami
Miami, Florida, United States · On-site
Mid level
The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences. The Front Desk staff will have experience working …
Skills: Customer Service, Security Monitoring, Package Handling, Conflict Resolution, Communication
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Full-time
high school
Posted 43d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for residents and guests, managing access control and security monitoring for the luxury condominium. Coordinate deliveries and collaborate with building staff to ensure a high level of resident service and safety.
Requirements
Requires a high school diploma and fluency in English, with a preference for candidates with customer service experience and multilingual skills. Must be able to handle crisis situations and operate property management software with minimal supervision.
Full job description
The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.
The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.
Greeting vendors, residents and their guests.
Coordinating all deliveries of packages, flowers, restaurant food.
Duties include controlling and monitoring security cameras.
Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
Monitoring and Controlling guest/vendor access to residential floors.
Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
Ensure all areas are maintained in a professional and clean manner during shift.
Follow all safety and security policies, programs and procedures.
Be able to handle crisis situations in the event of emergency and/or fire.
Be able to answer the telephone and speak clearly and professionally.
Other duties as assigned by management.
Qualifications
Essential:
High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non‑verbally.
Provide legible communication and directions.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest/member's service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest/member information and pertinent resort data.
Ability to input and access information in the property management system/computers/point of sales system.
Associa Community Management Corp., specializes in the management of HOA's, Condo Associations, Cooperatives, and multi-family properties throughout New Jersey.
Offices: 55 Lane Rd, Suite 440, Fairfield, New Jersey 07004, US