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Part-time
Gym and Wellness Discounts, Employee Assistance Program, Education Support, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management
Posted 35d ago
~25 hrs/week
Responsibilities
Guide families through a magical retail experience by demoing products and providing personalized shopping assistance. Manage daily store operations, including opening/closing procedures, event leadership, and supporting the General Manager with KPIs.
Requirements
Requires prior experience in retail, childcare, education, or performing arts. Candidates must demonstrate enthusiasm for engaging with children and the physical ability to stock merchandise up to 45 pounds.
Full job description
What is the Role?
We are looking for a Key Holder (part-time) to join our CAMP Miami team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes:
Modeling and coaching to great customer experience during your shifts, which includes:
This involves engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately leading to purchases!
Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance!
Playing with and engaging families as they journey through the CAMP experience
Demoing and playing with products
Customizing personal shopping experiences for each family based on their interests and what they’d like to bring home that day.
Checking families out at the register and letting them know about upcoming programs or other CAMP news
Running retail floor, cafe, programming, back of house operations, opening and closing procedures
Leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1.
Using your professional judgment and expertise to decide
What products will you’ll demo
What stories to tell families
How to greet families and perform your own unique magic door schtick
How to use your unique talents and skills to enhance a families fun and magical experience
Drive daily priorities for yourself and the team
Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team.
Support the GM and leadership team with goal achievement (KPIs)
Inspiring and encouraging employees to ensure a high level of morale. This includes:
Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
Deciding when necessary and appropriate to escalate to GM or people & culture team
You will report to the General Manager (GM) of your home store location
Hours & Availability:
Ability to work at least one weekend day/week, but ideally both!
Approximately 15-25 hours / each week
Compensation: $20.00/hr
What is required?
Prior work experience in any of the following areas: retail, child care, child development/ education, performing arts.
Excellence, enthusiasm, and excitement around engaging with children and families creatively.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Patience, warmth, joy, and humor.
Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.
What are the physical demands?
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
Exposure to outdoor elements such as sun, precipitation, and wind
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Ability to safely operate manual and electrical equipment from time to time
Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
Kneeling and squatting from time to time when engaging children or stocking / restocking shelves
Perks working at CAMP
Gym and Wellness Discounts
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
20% off all merchandise at CAMP’s retail stores
1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
Related keywords
RetailChild DevelopmentPerforming ArtsCustomer ServiceKPIsMerchandisingEvent PlanningPoint of SaleStore OperationsFamily Engagement
CAMP is the Family Experience Company creating playful and meaningful moments for families everywhere. Headquartered in New York City and launched December of 2018, CAMP operates retail locations in New York City, Dallas, Chicago, DC and Atlanta and serves families everywhere via our digital platforms.
Camp is powered by people. With radical pay transparency and continuous training, we are building the best place to work in retail.
Offices: 110 5th Ave, New York, New York 10011, US · 1 Dekalb Ave, Brooklyn, New York 11201, US · 20 Hudson Yards, Floor 2, New York, New York 10001, US · 9830 North Central Expressway, Dallas, Texas 75231, US · 100 N Water Street # 3850, Norwalk , Connecticut 06854 , US