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Job DetailsJob Location: Miami, FL 33181Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $25.50 HourlyAre you ready to make a difference in our community? At Jewish Community Services of South Flor…
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Miami, Florida, United States • Hybrid
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The Helpline Care Coordinator provides follow-up services, enhanced advocacy, and comprehensive system navigation for clients seeking services. Responsibilities include crisis counseling, suicide intervention, and facilitating referrals to appropriate treatment providers.
A Bachelor's degree in Social Work or Human Services is required, and bilingual proficiency in English and Spanish is mandatory. Preferred experience includes two years in information and referral services and at least one year in crisis counseling.
Job DetailsJob Location: Miami, FL 33181Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $25.50 HourlyAre you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.
The primary responsibility of the Helpline Care Coordinator assigned to JCS’ Contact Center is to follow up with clients reaching out for services who may benefit from follow up and enhanced advocacy. Enhanced Advocacy: Intervention by the I&R staff on behalf of individuals to ensure that they receive the benefits and services for which they are eligible. Examples of this may include completing an online application form on behalf of a client or connecting a client that has a language barrier to a service, a warm transfer. A follow up is not required to be considered an EA call.
The Helpline Care Coordinator ensures clients receive the benefits and services for which they are eligible. The Helpline Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkage; via telephone and email. The Helpline Care Coordinator also provides support and training for staff and community agencies to increase understanding of community needs and services provided by the contact center. The Helpline Care Coordinator may also attend outreach/community events and/or act as a community liaison on task forces or workgroups.
All full-time employees are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, full-time employees help set the standard for involvement and demonstrate our commitment to these meaningful traditions.
Responsibilities include the following and other duties may be assigned:
• Provide follow up services and care coordination support to clients who may benefit from additional support.
• Provide telephone crisis counseling as well as suicide intervention services to clients experiencing crisis situations.
• Screen for safety and risk; conducts comprehensive needs and service assessments.
• Facilitate referral to appropriate treatment or service providers or facilities.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
• Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Conduct comprehensive, person-centered activities in accordance with best practices.
• Assist Data Resource team in the growth of available resources in the Community Resource Directory.
• Model the attributes of respect, trust, sensitivity and confidentiality to clients and coworkers.
• Participate in proactive team efforts to achieve departmental and company goals.
• Actively participate in ongoing supervision, training, and team meetings.
• Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
• Attend outreach/community events as needed and/or as a community liaison on different community boards.
• Serve as a member of the Disaster Relief Team.
• Assist with special projects as needed.
• Adhere to confidentiality policies and procedures as well as HIPAA regulations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work is performed primarily in a hybrid work environment under pressure and requires the ability to quickly adjust to changing priorities and demands.
PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!
ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.
JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.
JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.
*Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.com
• Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered.
• Two years’ experience in providing information and referral services, preferred.
• One or more years in crisis counseling or clinical work preferred.
• Strong interpersonal skills.
• Ability to communicate information calmly and effectively in emergency or high stress situations.
• Ability to work effectively and with sensitivity with culturally diverse populations.
• Skilled in managing multiple tasks.
• Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet.
• Bilingual required (English/Spanish).
Our Community's Safety Net
Traditional Roots. Modern Purpose. Since 1920, Jewish Community Services of South Florida has remained true to its original mission of providing exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive. By partnering with our funding agencies, sister organizations and local leaders, JCS continuously strengthens and solidifies its outreach and its impact.
Offices: 12000 Biscayne Blvd, Miami, Florida 33181, US
