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Provide Level 1 and 2 technical support to staff, students, and parents via face-to-face, phone, and remote channels. Manage and prioritize service requests through the school's ticketing system while maintaining Windows and Apple devices.
Requires relevant tertiary qualifications in IT or equivalent professional experience and a background in service desk or customer-facing technical support. A valid Employee Working With Children Check is mandatory for employment.
Carey Baptist Grammar School is seeking a customer-focused and technically capable Service Desk Analyst to join our Information Technology team!
This role is responsible for providing face-to-face, phone, email and virtual IT support to staff, students and parents, ensuring the effective use of technology across the School. As the first point of contact for IT support, you will troubleshoot technical issues, manage and prioritise service requests, and deliver exceptional customer service in a fast-paced school environment.
This is a full-time, fixed-term two-year contract with an immediate start preferred. The position is Monday to Friday, with standard hours of 8:00am–4:00pm and one to two days per week working 9:00am–5:00pm to provide late shift coverage at the Service Desk counter.
Carey is a leading co-educational school for students from Early Learning to Year 12 (IB & VCE). Our cohort is made up of approximately 2700 students who are supported by over 600 passionate and experienced staff. Our vibrant community is also enriched by a number of dedicated volunteers and engaged alumni.
With five extraordinary campuses, we create inspiring spaces where learning thrives and where new opportunities await enthusiastic educators.
Carey offers a nurturing workplace where innovation is celebrated and both personal and professional growth is actively supported.
A valid Employee Working With Children Check is a requirement of employment in this position.
Our community is committed to promoting child safety, student empowerment and cultural safety, with a zero-tolerance approach to child abuse and neglect. We encourage active student participation in maintaining a safe environment and routinely implement policy updates and improvements to safeguard our students. All members of the Carey community, including staff, parents, alumni and volunteers share the responsibility of maintaining student safety at all times.
You can read more about Carey’s Child Safety policies here.
Click "Apply Now" to submit your CV and cover letter by 5:00pm Friday, 3 July 2026.
To find out more about this opportunity, download the Position Description here.
Carey Baptist Grammar School reserves the right to close this advertisement at any time.
Carey is an inclusive workplace where everyone is celebrated, regardless of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical ability and religious or political beliefs. We adopt a whole-school approach to providing an environment of mutual respect, fairness, equity and justice.
We acknowledge the traditional custodians of the lands and waters surrounding us and pay our respects to the Elders past, present and emerging. We celebrate, value and include people of all backgrounds, sexualities, cultures, bodies and abilities.
Specializing in elementary education, The Carey School inspires curious, confident and joyful learners and celebrates childhood in an inclusive, diverse community that nurtures kindness, respect and personal responsibility. Established by James and Mary Carey in 1928, The Carey School has a rich and enduring tradition. For over eighty-five years, The Carey School has been committed to instilling a joy of learning, fostering a sense of social responsibility, and encouraging the development of personal integrity within each of its students. Located in San Mateo, California, Carey is a coeducational, independent day school serving students in PK through 5th Grades.
Offices: One Carey School Lane, San Mateo, CA 94403, US
