Find Your Career With LiftOne We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and em…
Skills: Dispatching, Customer service, Time management, Scheduling, Conflict resolution
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GNC - General Nutrition Centers
Sales Associate - PT
Hickory, North Carolina, United States · On-site
Entry level
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Full-time
high school, associate degree
Competitive salaries, Opportunities for advancement
Posted 25d ago
~40 hrs/week
Responsibilities
The Dispatcher manages service technician calendars, dispatches personnel to customer locations, and ensures efficient utilization of resources. They also maintain service records, monitor parts availability, and provide proactive communication to customers regarding service status.
Requirements
Candidates should have a high school diploma, with an associate degree preferred, and previous experience in a field service or dispatching environment. Proficiency in Microsoft Office and scheduling software is required, along with strong communication and customer service skills.
Full job description
Find Your Career With LiftOne
We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.
LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.
Summary
The Dispatcher is responsible for specific daily administrative service functions in support of our branch operations while maintaining a high level of customer satisfaction. This person will help to train and mentor new team members.
Essential Functions
Create, monitor, and manage the service technician work calendars and assignments, ensuring efficiency and full utilization. This will include dispatching technicians to customer locations.
Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of completion status.
Monitor back ordered parts to ensure the technicians are aware when the parts are received.
Ensure that the service technicians being dispatched have the training, parts needed, and certifications necessary to perform the work assigned.
Maintain regular communication with the service technicians throughout the day.
Proactively contact customers to keep them informed on the service to their equipment.
Field customer calls, gather appropriate and necessary information, and provide excellent customer service to include follow up communications and honoring our commitments.
Monitor real time work in process and maintain its age to branch goal, review with service manager on a weekly basis.
Conduct daily recap of the status of projects and assignments and review with your service manager.
Maintains appropriate records, files, documentation, etc.
Overcome objections and handle tough conversations both internally and externally, keep service manager informed.
Review service dashboard reports and assist service management as a solutions provider to improve key customer and business performance metrics.
High ability to multitask and prioritize responsibilities.
Administer the service process from creation of work order all the way through creation of an invoice working with a team of assigned technicians.
Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
High school degree (or equivalent); Associate’s degree from a two-year college highly preferred;
Previous experience within a field service environment strongly preferred, to include time management and dispatching of field service personnel.
Prior experience in a service-oriented environment and use of a service scheduling software highly preferred
Ability to maximize use of CRM and field service management system.
Strong customer service and follow up skills.
Strong communication skills to include internal and external communications, conflict resolution, and the ability to discuss technical situations with customers and technicians required.
Experience delivering on responsibilities and commitments while working in a fast-paced environment.
Computer Skills
Microsoft Office (Word, Excel, Outlook and PowerPoint)
Scheduling and Time Management software/programs
Experience with Windows based programs
Preferred experience with SalesForce and/or ServiceMax
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
At LiftOne, we strive to be our customers' trusted partner. As industry experts, we know material handling and warehousing top to bottom, so we only provide the industry's highest-value products supported by top-of-the-line parts and superior customer service. Our customer-focused team builds positive, lasting relationships designed to give our customers a competitive edge. Our custom solutions – from fleet management and rentals to warehousing solutions – provide the lowest total owning and operating costs, and free our customers to focus on their core businesses.
LiftOne is your source for new and used equipment from industry-leading manufacturers like Hyster and Yale (in select markets), Ottawa, Rail King, Combilift and more; complemented with custom finance solutions for your equipment purchases. Our rentals, parts, service, warehouse design and solutions will help keep your business up and running.
As part of the Weisiger Group, LiftOne is proud to be a certified Women-Owned Business, reflecting our commitment to diversity, strong leadership, and continued growth.
While we've grown into one of the largest material handling dealerships in the Southeast, operating out of 21 locations, we've never lost touch with our family-owned values. We believe in doing what we say, getting the details right, doing the right thing, improving always, and bringing a positive attitude every day. We look forward to partnering with you to solve your business challenges and help you maintain a competitive advantage.
Mission: We are a trailblazing organization that is built to last. Our Company is rooted in history that shows we are willing to listen to customers and adapt to changing market trends.
WHY WE ARE HERE
- We strive to be a trusted partner in your success.
- Trust is our bottom line. You can count on us, every time.
- We are your partner. We bring our best. We are in it for the long haul.
- Success means whatever you need to win. We always find a way.
Offices: Company HQ, 440 E. Westinghouse Blvd, Charlotte, NC 28273, US · 6811 Belt Road, Concord, NC 28027, US · 413 Gallimore Dairy Road, Greensboro, NC 27409, US · 40 Interstate Blvd, Asheville, North Carolina 28806, US · 1201 Highway 70 East, Newton, NC 28658, US