Edmonton, Alberta, Canada · On-site
Position: Technology Analyst, Customer Operations Division: Customer Experience & Initiatives Location: Edmonton, AB Duration: 18 Month Term Why Work here: Your opportunity to drive meaningful change is here! Join ATCO a…
Skills: Technology adoption, Analytics, AI innovation, Process improvement, Customer experience
Edmonton, Alberta, Canada · On-site
$61k–$84k/yr
Location - This role is in-person at North Campus Edmonton. Reporting to the Supervisor, Dental Laboratory Services, the Dental Technician provides comprehensive orthodontic laboratory services and educational technical …
Skills: Orthodontic appliance fabrication, 3D printing, Dental stone model fabrication, Intraoral scan evaluation, Clinical impression evaluation
Edmonton, Alberta, Canada · On-site
Location: Edmonton, Alberta Status: Full-Time, Monday - Friday 8:00AM to 4:30PM Reports To: Branch Manager About ATS Traffic ATS Traffic is a family-owned business that has been getting people home safely since 1966. We …
Skills: Customer Service, Sales, Data Entry, Time Management, Communication
Edmonton, Alberta, Canada · On-site
$89k–$96k/yr
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in…
Skills: Vehicle diagnostics, Vehicle repair, Troubleshooting, Commercial vehicle inspection, Preventative maintenance
Calgary, Alberta, Canada · Hybrid
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at AT…
Skills: Data analysis, SQL, Tableau, Power BI, Sales analytics
Edmonton, Alberta, Canada · Hybrid
This position has a term length of up to 24 months. Location - This role is hybrid with a mix of remote and in-person work at North Campus Edmonton. We are seeking a highly motivated and experienced Human Resources Assoc…
Skills: Human Resources, Employee Relations, Labour Relations, Recruitment, Performance Management
Edmonton, Alberta, Canada · On-site
$65k–$82k/yr
This position has an initial appointment of one year. Location - This role is in-person at North Campus, Edmonton. This position supports the execution and advancement of pilot-scale thermochemical reforming research foc…
Skills: Chemical engineering, Biomass pyrolysis, Thermochemical conversion, Catalytic processes, Pilot-scale operation
Edmonton, Alberta, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Operations, Inventory Management, Merchandising, Communication
Edmonton, Alberta, Canada · On-site
SLB is seeking a motivated and hardworking individual to join our Edmonton team as a Maintenance Associate. In this role, you will support the preparation, inspection, repair, and testing of fracking equipment within our…
Skills: Mechanical aptitude, Hand tools, Power tools, Equipment inspection, Pressure testing
Edmonton, Alberta, Canada · Hybrid
$75k–$90k/yr
Join the ride! Position: FP&A Analyst Location: Edmonton, AB (Hybrid), Toronto (Remote) Classification: Full Time, Immediate Hire AutoCanada is the largest Canadian owned and publicly traded automotive dealer group opera…
Skills: Financial Planning, Budgeting, Forecasting, Financial Analysis, Business Planning
Edmonton, Alberta, Canada · On-site
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Food Preparation & Kitchen Support (Primary Focus) Prepare and assist with the production of hot and cold food items burgers, fries, sandwiches, popcorn…
Skills: Food preparation, Kitchen support, Sanitation, Dishwashing, Cashiering
Edmonton, Alberta, Canada · Hybrid
Your Opportunity Stantec’s Internal Audit team is evolving and growing to meet the company’s assurance needs. Internal Audit team members can make a difference in improving Stantec’s business and financial processes. We …
Skills: Internal auditing, SOX compliance, Financial reporting, Risk assessment, Project management
Edmonton, Alberta, Canada · On-site
Building Operator, Level 3 Edmonton, AB The Opportunity The Building Operator, Level 3, is a junior level building operator responsible for operational and technical support in an office building, or portfolio of buildin…
Skills: Building operations, Mechanical systems maintenance, Climate control systems, BAS systems, Property inspections
Edmonton, Alberta, Canada · On-site
Internal Candidates - please apply by logging in to UltiPro. External Candidates - please apply with the Apply Now button. The Repair Assembly Technician is responsible for the repair of wellhead equipment within the aft…
Skills: Repair, Assembly, Wellhead equipment, Quality control, Forklift operation
Edmonton, Alberta, Canada · On-site
Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 off…
Skills: Analytical laboratory, Chemistry, Instrument maintenance, Data analysis, Equipment calibration
Edmonton, Alberta, Canada · On-site
Why MEC? MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and a…
Skills: Customer service, Product knowledge, Communication, Teamwork, Inventory management
Edmonton, Alberta, Canada · On-site
" How you will make an impact: You will be responsible for making cash transactions, verifying cash drawers, giving change, counting cash receipts, and completing cash reports. As a Cashier, you will: Perform sales trans…
Skills: Cash handling, Sales transactions, Customer service, Problem solving, Decision making
Edmonton, Alberta, Canada · On-site
Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They a…
Skills: Child care, Curriculum implementation, Child development observation, First aid, CPR
Edmonton, Alberta, Canada · On-site
DUTIES AND RESPONSIBILITIES Be appropriately dressed for the elements (Wearing appropriate PPE as required) Perform general physical activities in order to load, unload, sort and move products and materials by hand or us…
Skills: Communication, Attention to detail, Accuracy, Dependability, Integrity
Edmonton, Alberta, Canada · On-site
ABOUT US Explore Edmonton connects experiences, events, venues, and stories to elevate Edmonton on the national and global stage while creating memories that matter for visitors and residents. Our purpose is simple. We a…
Skills: Event planning, Client relationship management, Logistics coordination, Project management, Customer service
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The Technology Analyst will lead technology troubleshooting and process improvements while implementing AI solutions to enhance customer sentiment. They are responsible for reporting on KPIs and developing dashboards to support data-driven decision-making across the Customer Operations team.
Candidates must hold a bachelor's degree in business, engineering, or IT, along with 2-5 years of relevant experience. Proficiency in Microsoft Office 365 and strong analytical, communication, and relationship-building skills are required.
Position: Technology Analyst, Customer Operations
Division: Customer Experience & Initiatives
Location: Edmonton, AB
Duration: 18 Month Term
Why Work here:
Your opportunity to drive meaningful change is here!
Join ATCO as a Customer Operations Technology Analyst where you will be driving technology adoption, analytics, AI innovation, and process improvement to enhance customer experience
and strengthen our award-winning Customer Operation team. If you're a forward-thinking problem solver who enjoys driving continuous improvement and collaborating with talented people to deliver best-in-class customer service, this role is for you.
What You’ll Do:
Primary lead for technologies, troubleshooting issues and making recommendations for improvements and enhancements of technologies used by Customer Operations. One key area of focus is supporting the implementation of AI to obtain customer sentiment and provide immediate and meaningful feedback to Customer Care Representatives
Report and present on customer satisfaction metrics and other team KPI’s utilizing available data on Salesforce, Survey Monkey, Genesys, SQM and SharePoint.
Develop, maintain, and enhance Power BI dashboards and reports to provide meaningful business insights and support data-driven decision-making.
Analyze existing processes to identify opportunities for improvement, evaluate alternatives, and provide recommendations for successful implementation.
Engage with vendors and industry partners to identify opportunities for improvement that will benefit internal and external stakeholders including the customer. Where applicable, facilitate workshops to allow for collaborative and constructive discussions.
Utilize change management skills to successfully implement process improvements, including development of training material, reference material and reporting and dashboards to monitor the effectiveness of implemented changes.
What You’ll Bring:
Bachelor’s degree in business management, Engineering, Information Technology, or equivalent combination of education and experience appropriate for this position.
2-5 years’ experience, preferably in a customer service utility environment.
Excellent communication skills, written and verbal, assisting in the writing of procedures, training material, interpretation of regulations, compiling data and facilitating meetings.
Excellent interpersonal, relationship-building, analytical and problem-solving skills.
Ability to compile, analyze and report information accurately in a timely and meaningful manner.
Proficiency in the Microsoft Office 365 Suite. Experience with Salesforce, Genesys, PowerBi, Rise Articulate, and iGrafx would be an asset.
What We Offer:
Agility is fundamentally crucial to our success.
We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Selected candidates may need to undergo criminal, education, and employment background checks, as well as additional skills assessments relevant to the position.
ATCO Gas & Pipelines is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Learn more and apply today! #teamATCO #Hiring #ProcessOptimization #CustomerExperience
Across housing, energy and defence, we build, power and protect what others rely on every day.
ATCO is a global leader in housing, energy and defence, delivering the essential services people and communities depend on every day. Across Canada and around the world, ATCO builds, powers and helps protect what matters most, from homes and infrastructure to energy systems and critical operations. Guided by its purpose of creating prosperity and opportunity, ATCO is proud to help create Possibilities for Generations. We reserve the right to remove comments on our updates. We do not permit comments selling products or promoting commercial or other ventures. Comments containing profanity, abuse or spam are not tolerated and will be removed.
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