Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Re…
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Food and Beverage Front of House Hourly Manager- Paradies Lagardere - Mercantile - DEN Airport
Denver, Colorado, United States · On-site
$24/hr–$27/hr
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$19/hr–$19/hr
Full-time
Dollars for Scholars Program, Employee Appreciation Program, Free Membership for self and one family member or friend, Team Member Support Team, Health, Dental and Vision Insurance, Critical Illness Insurance
Posted 54d ago
~40 hrs/week
Responsibilities
Assist in overseeing gym operations and staff development to ensure a positive member experience. Manage front desk tasks, member accounts, and maintain the overall cleanliness and image of the club.
Requirements
Requires strong leadership, communication, and customer service skills along with basic computer proficiency. Candidates must be able to stand for most of their shift and lift up to 50 lbs.
Full job description
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities
Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Very involved in front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Great/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
Tons of equipment. Unlimited fitness training. Super friendly staff & the home of the Judgement Free Zone.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Fargo, ND
LinkedIn followers
3,893
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
Offices: 3475 56th St S, Suite 200, Fargo, ND 58104, US · 4900 County Road 101, Minnetonka, Minnesota 55345, US