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Skills: Microsoft Dynamics 365, Microsoft Power Platform, CRM Integration, ERP Integration, CCaaS
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$90k–$190k/yr
Full-time
bachelor degree, professional certificate
Paid Time Off, Health Coverage, Disability Insurance, Paid Family Leave, Certification And Tuition Support, Digital On-demand Learning Courses
Posted 30d ago
~40 hrs/week
Responsibilities
Lead the strategic planning, roadmap development, and implementation of Power Platform and Dynamics 365 to optimize client business processes. Provide hands-on configuration support, lead module deployments, and deliver user training to ensure high platform adoption.
Requirements
Requires over 10 years of experience with Microsoft Dynamics 365 and Power Platform, along with a bachelor's degree in a technical or business field. Proficiency in Java, Python, or .NET and a proven track record of leading CRM and ERP implementations are essential.
Full job description
Company Description
CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.
Job Description
Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Power Platform and Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365 and Power Platform
Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 and Power Platform ecosystem.
Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Microsoft Suite modules, from pilot projects to major rollouts.
Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 and Power Platform implementation approach.
Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 and Power Platform functionalities.
Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.
Qualifications
10+ Years of Microsoft Dynamics 365 and Microsoft Power Platform experience.
Experience utilizing CCaaS or Omnichannel.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience with hands-on development in Java, Python, or .NET.
Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
Exceptional communication skills, adept at translating technical details for a non-technical audience.
Microsoft Dynamics 365 certification is strongly preferred.
Understanding how MS Dynamics integrates with other components in an Enterprise, like Salesforce
The opportunity to impact significant transformation projects, leveraging the latest technologies to deliver innovative solutions.
Additional Information
We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.
Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness
CapTech supports Equal Pay for all. In addition, in the State of Colorado, we are committed to Equal Pay for ALL in accordance with the Colorado Equal Pay for Equal Work Act. The base pay range for this role is: $90,000 - $190,000.
CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.
At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
Related keywords
Microsoft Dynamics 365Power PlatformCRMERPCCaaSOmnichannelJavaPython.NETSalesforceImplementation RoadmapProcess OptimizationSystem PerformanceMicrosoft CertificationEnterprise IntegrationConsulting
A technology consulting firm focused on defining and delivering what’s next for organizations.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Headquarters
Richmond, Virginia
LinkedIn followers
117,161
CapTech is a technology consulting firm focused on defining and delivering what’s next for organizations.
We are strategic problem-solvers. At the heart of our approach is a deep understanding of the power of technology. We thrive on leveraging the latest innovations to overcome even the greatest of obstacles. See how at captechconsulting.com.
Offices: 7100 Forest Ave, Richmond, Virginia, US · 11710 Plaza America Drive Suite 1020, Reston, VA 20190, US · 300 S Tryon St, Charlotte, North Carolina 28202, US · 676 E Swedesford Rd, Wayne, Pennsylvania 19087, US · 600 Peachtree St NE, Atlanta, Georgia 30308, US