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The Office Agent is responsible for counter customer services, handling international cargo documents, and ensuring compliance with TSA, FAA, and other regulations. They also manage the acceptance and release of cargo, collect charges, and prepare freight transfer manifests.
A high school diploma or GED is required, along with a year of previous cargo agent experience preferred. Candidates must have intermediate computer skills, excellent communication abilities, and the capacity to lift 50-70 lbs.
The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc.
Knowledge, Skill and Abilities
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.
• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
Education and Experience
• High School Diploma or GED required.
• 1 year of previous Cargo Agent experience is preferred
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.
Schedule of Hours
As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced.
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
We are #TheAirportPeople
AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.
Offices: 9130 S. Dadeland Blvd, Suite 1801, Miami, Florida 33156, US · 836 Patton Drive, Chicago, IL 60666, US · Cargo Center 77 Eastern Road, JFK Intl Airport, Jamaica, NY 11430, US · 1651 NW 68th Ave, Building 706, Suite 206, Miami, Florida 33126, US · 5761 W Imperial Hwy, Los Angeles, California 90045, US
