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Full-time
Competitive pay, Bonus eligible, Paid time off, Tuition reimbursement, Scholarship opportunities, Career advancement
Posted 11d ago
~40 hrs/week
Responsibilities
The Restaurant General Manager is responsible for recruiting, training, and mentoring a high-performing team to ensure exceptional customer service and operational excellence. They will also oversee financial performance, manage budgets, and implement brand standards to maximize profitability.
Requirements
Candidates must have at least 5 years of experience in restaurant or retail management with a proven track record in people development and P&L management. Proficiency in digital tools, strong communication skills, and a solid understanding of food safety and maintenance standards are required.
Full job description
About the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
Address and resolve conflicts promptly, maintaining a positive work environment.
Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.
Is this you?
5 years in restaurant or retail management with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficient with digital tools and platforms.
Exceptional communication skills, including written, verbal, and interpersonal.
Solid understanding of restaurant maintenance programs.
Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
Experienced in recognizing and motivating teams, with a successful track record in people development.
Skilled in recruiting top talent and training both high and under-performing employees.
Adaptable to change and experienced in supporting change management.
Adheres to corporate policies and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay
Bonus Eligible
Paid Time Off
Tuition reimbursement and scholarship opportunities
Career advancement and professional development
Medical benefits
401k retirement plan
Free meal each shift
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 34,000 restaurants in 150+ countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
Offices: KFC Global Headquarters, Dallas, TX 75024, US