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Calgary, Alberta, Canada · On-site
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Kaizen Automotive GroupCalgary, Alberta, Canada · On-site
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The Front Desk Associate is responsible for providing excellent customer service, managing member check-ins, and resolving customer concerns. They must also maintain club cleanliness and promote products or special offers to drive revenue.
Candidates must be at least 18 years old with a high school diploma or equivalent. At least six months of face-to-face retail customer service experience is required, along with the ability to lift up to 75 pounds.
Job DetailsJob Location: Calgary Midpark - Calgary , AB T2X 1N4Position Type: Part TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Fixed ScheduleJob Category: Customer ServiceFront Desk Associate
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
Anticipate member's needs, respond promptly and acknowledge all members
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Ability to maintain the cleanliness of the club for up to 50% of the shift.
Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
Hands-on experience in accepting payments from customers and give change and receipts.
Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
Ability to manage multiple responsibilities
Solid work ethic with strong decision-making, problem resolution skills
Self-starter who takes initiative with minimal direction and supervision
Comfortable working a flexible rotating schedule
Superior customer service skills, preferably in the fitness industry.
Hard working, enthusiastic and energetic!
Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
18 years old or older
A High School Diploma Or Equivalent required
Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Hours (Initial training hours may vary as well as when the needs of the facility change.)
Discuss your availability with the Hiring Manager and/or notate it on your application.
Weekday and/or Weekend Hours based on club needs.
Open or flexible availability is a plus.
Monday: 3:00pm - 11:00pm
Tuesday: 3:00pm - 11:00pm
Wednesday: 3:00pm - 11:00pm
Thursday: 3:00pm - 11:00pm
Friday: 1:00pm - 9:00pm
Saturday: 7:00am - 7:00pm
Sunday: 7:00am - 7:00pm
Benefits
Company contribution towards health benefits (Applicable for Full Time Positions)
Paid Time Off benefits (Applicable for Full Time Positions)
Free Black Card membership and fun exercise incentives
Planet Fitness is an Equal Opportunity Employer
Qualifications
The Judgement Free Zone®
Planet Fitness is taking the fitness industry by storm! Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners. NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
