Austin, Texas, United States · Hybrid
$38/hr–$41/hr
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust …
Skills: Technical Troubleshooting, Customer Advocacy, B2B Relationship Management, SaaS Support, Technical Communication
Austin, Texas, United States · Hybrid
Overview The Project Architect provides project-wide design and technical leadership to create high quality solutions aligned with project goals. Serving as Professional of Record, this role holds primary responsibility …
Skills: Project Leadership, Architectural Design, Construction Administration, Code Review, Revit
Austin, Texas, United States · Hybrid
Overview The Architectural Project Manager leads the planning and execution of design projects, ensuring alignment with client goals, budget, and schedule. This role collaborates with multidisciplinary teams to deliver h…
Skills: Project Management, Architectural Design, Budget Management, Resource Management, Risk Mitigation
Austin, Texas, United States · On-site
$70k–$90k/yr
About US Located on South Congress at Music Lane, Aba, meaning father in Hebrew, is a Mediterranean restaurant with a California influence. With locations in Austin, TX, Chicago, IL, and Nashville, TN, the menu features …
Skills: Restaurant Management, Team Leadership, Inventory Management, BOH Systems, Recruiting
Austin, Texas, United States · On-site
$180k–$244k/yr
Are you passionate about designing experiences that millions of Whole Foods Market customers and thousands of team members interact with every day? We're looking for a Senior UX Design Manager to lead the UX team for Wor…
Skills: UX Design Leadership, Product Strategy, Design Systems, User Research, Interaction Design
Austin, Texas, United States · Hybrid
About the Role As an SDR Manager at NinjaOne, you’ll play a key role in driving go-to-market success by leading a high-performing team responsible for consistent pipeline growth month over month. You’ll hire, coach, and …
Skills: SDR Leadership, Sales Coaching, Pipeline Generation, Outbound Strategy, Performance Management
Austin, Texas, United States · On-site
Job Posting Start Date 07-17-2026 Job Posting End Date 08-17-2026 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the wo…
Skills: ASC 740, US Tax Reporting, Income Tax Compliance, Federal Income Tax, SOX Controls
Austin, Texas, United States · On-site
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the compa…
Skills: General Dermatology, Preventive Skin Exams, Minor Surgical Procedures, Acute Condition Treatment, Chronic Condition Treatment
Austin, Texas, United States · On-site
Are you ready to grow your career with a company that values excellence and invests in its people? At Clune Construction, we’re more than builders—we’re a team of driven, collaborative and talented individuals who take p…
Skills: Field Inspections, Quality Assurance, Quality Control, Construction Drawing Interpretation, MEP Systems
Austin, Texas, United States · Hybrid
Overview The Scheduler – Program Management supports Parkhill’s Program Management team by developing and maintaining accurate project schedules that align with client goals and project delivery requirements. The role wo…
Skills: Project Scheduling, Primavera P6, Critical Path Method (CPM), Construction Management, Risk Analysis
Austin, Texas, United States · On-site
$20/hr–$27/hr
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Electro-mechanical Assembly, Troubleshooting, Vacuum Systems, Pneumatic Assemblies, Electronic Measurement Equipment
Austin, Texas, United States · On-site
Job Summary The Director of Innovation is the Executive Director’s principal partner in leading both the long-term development and the day-to-day work of Innovation Labs. The role spans the full range of Innovation Labs’…
Skills: Technical Mentorship, Lab Leadership, Systems Thinking, Prototyping, Engineering
Austin, Texas, United States · On-site
$90k–$124k/yr
We’re looking for a Senior M&A Integration Analyst to join Procore’s Finance Transformation Team. In this role, you’ll help ensure acquired companies are integrated successfully and that the strategic, operational, and f…
Skills: M&A Integration, Financial Analysis, Project Management, Cross-functional Coordination, Post-merger Integration
Austin, Texas, United States · Hybrid
$76k–$118k/yr
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Java, .NET Core, API Testing, Selenium, Postman
Austin, Texas, United States · On-site
Job DetailsJob Location: CAG Corporate Team - Austin, TX 78757Position Type: Full TimeIf you wake up every day ready to serve your fellow co-workers with the best support possible and have a passion for a career in IT, y…
Skills: Computer Hardware Troubleshooting, Windows, Mac, Linux, PC Imaging
San Francisco, California, United States · On-site
$92k–$178k/yr
Amazon Web Services (AWS) Applied AI Solutions (AAIS) is on a mission to make AI real for enterprises. We build and deploy production AI solutions that drive measurable business outcomes at scale, bringing together AI ar…
Skills: Partner Enablement, Program Management, GTM Strategy, Partner Marketing, Demand Generation
Austin, Texas, United States · On-site
$58k–$130k/yr
Cellular Sales Cellular Sales is Growing! Paid Training provided and up to a $3000 ramp-up bonus to help you start your career! Average and High-End Sales Consultants earn $58000 – $130000 +/ year Are you determined to g…
Skills: Sales, Customer Service, Negotiation, Interpersonal Skills, Technology Product Knowledge
Austin, Texas, United States · On-site
$58k–$130k/yr
Cellular Sales Cellular Sales is Growing! Paid Training provided and up to a $3000 ramp-up bonus to help you start your career! Average and High-End Sales Consultants earn $58000 – $130000 +/ year Are you determined to g…
Skills: Sales, Customer Service, Negotiation, Interpersonal Skills, Verbal Communication
Austin, Texas, United States · On-site
Overview In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for performing selected clinical duties including administrative/clerical duti…
Skills: Patient Intake, Vital Signs Measurement, CLIA Waived Lab Tests, Specimen Collection, EHR/EPM Documentation
Austin, Texas, United States · On-site
$80k–$99k/yr
Overview Are you a Physical Therapist looking to thrive in a supportive, balanced environment? Join ATI, a leader in Outpatient Physical Therapy, where you’ll be part of a team redefining musculoskeletal (MSK) care. With…
Skills: Patient Assessment, Treatment Planning, Musculoskeletal Care, Outpatient Physical Therapy, Patient-Centered Care
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Manage inbound customer communications via email and chat to resolve complex technical issues within target SLAs. Collaborate with product and engineering teams to report bugs and document best practices in the internal knowledge base.
Requires a bachelor's degree or equivalent and 3+ years of technical customer support experience, specifically within B2B SaaS environments. Proficiency with JIRA and CRM systems like Salesforce or Zendesk is essential.
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.
From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform.
With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.
Learn more at envoy.com
The ideal candidate is a technically proficient and dedicated customer advocate capable of dissecting and resolving intricate customer queries; a self-starter driven by motivation to excel. This role suits someone eager to collaborate with various teams to identify, troubleshoot, and elevate customer concerns to our product and engineering teams. The ability to thrive in a dynamic, fast-paced setting, maintain meticulous attention to detail, and effectively influence cross-functional teams is essential.
Own inbound customer communications via email and/or live chat from initial contact until resolution to make sure our customers – Envoy admins and/or their employees/visitors – are supported every step of the way; phone/screen-sharing support may be required.
Leverage advanced troubleshooting skills and deep product knowledge to resolve issues as quickly as possible; review, investigate, and resolve technical customer cases within the target SLAs
Develop an encyclopedia of knowledge about how Envoy works - our customers need help troubleshooting a wide range of issues across software, hardware (mobile devices, iPads and printers), wireless connectivity, and software products so we need to be ready for anything.
Provide a closed-loop feedback communication channel with internal partners through identifying and reporting trends in key difficulties that customers are experiencing
Absorb additional Support related tasks such as bug reporting, content development, and other initiatives across the team
Develop and document best practices to our internal knowledge base to enhance troubleshooting processes for the frontline team
Influence support processes and shape the tone of Envoy’s customer support on a team that spans time zones
Able to participate in a teamwide Sunday on-call rotation (2 hours in length) every 8-12 weeks
BA/BS degree required or equivalent experience
3+ years’ experience in a Customer Support/Experience function; hands-on experience in a technical support capacity; advanced troubleshooting (versus account management, trust & safety, and other general customer care) is required.
Prior B2B experience, with a strong understanding of business-client relationships and enterprise solutions; experience aiding customers using an Enterprise Software or SaaS solution
Experience with leveraging JIRA as an issue management platform to track and report on product issues
Experience with Intercom, Salesforce, Zendesk, or other CRM systems.
Ability to diagnose and recognize problem areas and collaborate with internal and external teams towards resolution
Outstanding technical communication - ability to explain complex challenges succinctly to both technical and non-technical audiences in primarily written channels. Exceptional verbal and written skills are essential.
Strong analytical, decision-making and problem-solving skills - you are adept at making informed decisions to effectively solve complex problems
Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency and keen attention to detail
Ability to establish and foster critical relationships with customers & cross-functional stakeholders
Self-motivated and able to work proactively; not afraid to take the initiative!
Basic to working knowledge of SQL
Basic knowledge of web development technology
Experience working with Enterprise customers to help resolve complex technical issues.
Knowledge and experience setting up and troubleshooting equipment like printers, network connectivity, and iPads
You understand how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc).
Being bilingual is always a plus!
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
We protect the places the world relies on most.
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale. Learn more at envoy.com
Offices: 410 Townsend St, San Francisco, California 94107, US · Seattle, WA, US · New York , NY, US · Austin, TX, US · London, GB
