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Manage regional operations and logistics to ensure efficient asset recovery and collection efforts. Provide professional customer service while handling merchandise returns and analyzing performance trends to maximize results.
Requires a High School Diploma or GED, a valid driver's license, and prior experience in management and collections. Candidates must be able to lift up to 75 lbs and be comfortable with up to 95% travel to customer residences.
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved!
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: An asset management rockstar who loves providing world-class customer experience through efficient collection efforts and management. Driving within an assigned region. The ideal candidate will be provided training and place the highest emphasis on exceptional customer service and professionalism.
OUR DAY-TO-DAY:
Ensure regional operations and logistics are efficient and effective
Analyze performance trends to identify ways to maximize results
Provide professional and courteous service to customers, regardless of circumstances
Off-load merchandise returns and assist with collections support as needed
Sit or stand, bend, push/pull, climb and reach
This position requires up to 95% travel to customers' residences.
YOU’LL BRING:
High School Diploma or GED required
Bilingual (English/Spanish Fluency) is a strong plus, but not required
Must be at least 21 years old
A valid driver’s license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.
Must have prior management and collections experience
Previous warehouse, logistics, laborer and driver experience is helpful
Prior experience in customer service or sales strongly preferred
Must maintain a professional appearance
Superb communication skills; written and verbal
Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
Experience in handling money is preferred
Previous lease-to-own (LTO) experience strongly preferred
AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
WE OFFER:
Competitive Compensation
Guaranteed $500 a month in bonus for the first 90 days
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Time
Diversity Alliance Resource Groups
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job Required Equipment & Services Will Be Provided
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Our Mission is to create a better today and unlock the possibilities of tomorrow through financial empowerment. OUR VALUES • We Value People Above All Else • We Do The Right Thing - Period • We Innovate & Simplify • We Have GRIT DIVERSITY @ PROG We believe that diversity – of people and ideas – inspires innovation and improves communities. Progressive Leasing strives to be an inclusive organization that reflects the diversity of the customers we proudly serve. OUR AWARDS 2024 • Best Companies to Work For (U.S. News) • Best Companies to Work For (Utah Business Magazine) 2023 • Shatter List (Women Tech Council) 2022 • Shatter List (Women Tech Council) 2021 • Shatter List (Women Tech Council) • Business Equality Leader (Equality Utah) • Best Companies to Work For (Utah Business Magazine) • Best Places to Work (Phoenix Business Journal) 2020 • Shatter List (Women Tech Council) • Best Companies to Work For (Utah Business Magazine) • Utah's Fast 50 (Utah Business Journal) 2019 • Best Companies to Work For (Utah Business Magazine) • Utah's Fast 50 (Utah Business Magazine) Progressive Leasing is a leading provider of in-store, ecommerce, and app-based point-of-sale lease-to-own solutions that provide transparent and competitive payment options and flexible terms intended to help credit challenged customers achieve merchandise ownership. The company has helped millions of consumers acquire furniture, appliances, jewelry, electronics, mattresses, cell phones, and other products consumers need by utilizing a technology-based proprietary platform that provides instant decisioning results. Progressive Leasing is owned by PROG Holdings, Inc. (NYSE:PRG), a fintech holding company based in Salt Lake City, Utah. More information on Progressive Leasing can be found on the company’s website, https://progleasing.com..
Offices: 256 W. Data Drive, Draper, Utah 84020, US
