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The HR Generalist manages general HR duties including onboarding, benefits, and employee relations cases. They are also responsible for developing HR policies, ensuring legal compliance, and providing advisory services to senior leadership.
Requires a Bachelor's degree in HR, Business, or Psychology and 1-3 years of HR experience. Candidates must have a thorough understanding of employment law and experience managing complex employee relations cases.
Administer general HR duties such as onboarding, benefits, career engagement, and employee relations.
Cross-train and develop knowledge of all Human Resources functions to provide support across the HR department.
Manage and coordinate ER case load. Handle and investigate complaints, grievances, and employee escalations. Provide expert guidance to management to resolve complex ER issues and ensure a fair and compliant resolution.
Provide effective HR advisory service to senior leaders, managers, and employees covering various HR matters.
Facilitate orientations and other presentations representing HR’s initiatives to new hires and existing employees.
Assist with system updates and improvements for enhanced HR operations and efficiency.
Develop and draft policies that relate to HR practices for improved employee experience and compliance.
Lead on policy development and implementation, ensuring compliance with local laws, legislation, and best practices.
Maintain documentation of compliance activities, such as grievances received or investigation outcomes, ensuring accuracy and up-to-date records.
Conduct HR audits to identify areas of non-compliance, including periodic reviews of internal policies and procedures.
Behaviors and Competencies
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Change Management: Can manage moderate changes in organizational processes or policies and can communicate these changes effectively to the team.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Conflict Resolution: Can mediate conflicts between individuals.
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.
Performance Management: Can set personal and team performance goals, track progress, and make adjustments as needed.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
Follow Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
Trustworthiness: Can maintain confidentiality, handle sensitive information responsibly, and uphold ethical standards.
Skill Level Requirements
Efficient HR administration and people management skills. - Basic
Excellent record-keeping and organizational skills. - Basic
Strong computer literacy with capability in email, MS Office, and related HR software. - Basic
Professional credibility and ability to deal assertively and confidentially at all levels. - Basic
Meticulous attention to detail. - Basic
Ability to be proactive: foreseeing problems and providing solutions. - Basic
Ability to advise/coach both employees and managers. - Basic
Excellent presentation skills with the ability to represent HR’s initiatives. - Basic
Ability to understand all aspects of employment and human resources-related laws, regulations, policies, concepts, and practices. - Basic
Ability to foster relationships with management and employees. - Basic
Other Requirements
Completed Bachelor's degree (Human Resources, Business Administration, or Psychology preferred)
1-3 years of HR experience, preferably in a HR Generalist role
Employee Relations experience, including managing end-to-end complex cases with minimal supervision.
Thorough understanding of employment law, regulations, and best practices.
The base salary range for this position is $65,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary, are $65,000 - $95,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
Offices: 290 Davidson Ave, Somerset, NJ 08873, US · 1301 South Mo-Pac Expressway, Suite 375, Austin, TX 78746, US · 895 Don Mills Rd, Suite 200, Toronto, Ontario M3C1W2, CA · Third Floor, 401 Grafton Gate, Milton Keynes, MK9 1AQ, GB · 1, Rond-Point Victor Hugo, 92137 Issy-les-Moulineaux Cedex, FR
